Career Counsellor Intern

2 days ago

Kochi, India Finprov Learning Full time

**Career Counsellor will be a member of the primary contact team for students, professionals,
entrepreneurs and other clients interested and will be responsible for assisting them over the
phone and directly.

**Major Responsibilities**:

- Should be the first and important point of contact for the students/ clients over telephone enquiry or direct enquiry.
- Understand in detail about each course and suggest potential career paths and set career goals for the students/ clients.
- Handle inbound and outbound calls completely.
- Career Counsellors should also respond to inquiries, manage complaints, troubleshoot significant service problems, and provide general information.
- Identify and escalate issues to the management team.
- Research required information using available resources.
- Document all calls, messages, and other contact information according to standard operating procedures (Update CRM on daily basis) including and especially all incoming enquiries.
- Recognize, document, and alert the management team of trends in customer calls.
- Follow up customer calls where necessary.
- Upsell products and services.
- Complete call logs and reports.
- Manage and communicate effectively the course details or other details required in the case of references/leads/clients passed on by top management as part of administrative work.
- Manage all activities related to the front desk in the situation where front desk employee is not available.
- Manage all front desk enquiries and visitors.
- Ensure that all guests are treated well and offered beverages.
- Contribute, participate and perform ad hoc activities as and when required for the growth and success of the organization as a whole.

Reporting to:
**CC Team Lead

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