Career Counsellor

7 days ago

Kochi, India Finprov Learning Full time

**Career Counsellor will be a member of the primary contact team for students, professionals,
entrepreneurs and other clients interested and will be responsible for assisting them over the
phone and directly.

**Major Responsibilities**:

- Should be the first and most important point of contact for the students/ clients over telephone enquiry or direct enquiry
- Understand in detail about each course and suggest potential career paths and set career
goals for the students/ clients
- Handle inbound and outbound calls completely
- Career Counsellors should also respond to inquiries, manage complaints, troubleshoot
significant service problems, and provide general information.
- Identify and escalate issues to the management team
- Research required information using available resources
- Document all calls, messages, and other contact information according to standard
operating procedures (Update CRM on daily basis) including and especially all incoming
enquiries.
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Upsell products and services
- Complete call logs and reports
- Manage and communicate effectively the course details or other details required in the
case of references/leads/clients passed on by top management as part of administrative
work.
- Manage all activities related to the front desk in a situation where front desk employee
is not available
a. Manage all front desk enquiries and visitors.
b. Ensure that all guests are treated well and offered beverages.
- Contribute, participate and perform ad hoc activities as and when required for the growth
and the success of the organization as a whole

Reporting to:
**CC Team Lead

  • Career Counsellor

    2 days ago

    Kochi, India Talent Basket Full time

    Reputed Study Abroad firm in Kochi hiring for Vacancy - Student Counsellor (Study Abroad) - (M/F) Location - Angamaly / Ernakulam North / Ravipuram Exp - 6 mon - 3 yrs Notice Period - immediate to 15 days Salary - 20 - 30 k/ month **Skills**: - Counselling students for abroad studies. Coummunicating diffrent course details. Assist in documents and visa

  • Career Counsellor Intern

    2 weeks ago

    Kochi, India Finprov Learning Full time

    **Career Counsellor will be a member of the primary contact team for students, professionals, entrepreneurs and other clients interested and will be responsible for assisting them over the phone and directly. **Major Responsibilities**: - Should be the first and important point of contact for the students/ clients over telephone enquiry or direct...

  • Student Career Counsellor Experienced

    2 weeks ago

    Kochi, Kerala, India Afresh Learnings and Careers Pvt Ltd Full time

    **A. Evaluation of profile**: Understand the student’s profile and then provide them with the best program possibilitiesand other career options suitable for them. **B. Selecting the university**: Assist the students to find the best university having worldwide recognition and offeringexcellent education. Support the students to take a final decision...

  • Overseas Careers Advisor

    5 days ago

    Kochi, India Matrixx Overseas Migration Full time

    We are currently seeking a talented and driven Senior Overseas Admission Manager/Overseas Admission Counsellor to join our team in Kochi. In this role, you will be responsible for counselling students on opportunities for studying abroad, including providing guidance on country, course, university, and programme selection, as well as career planning. Job...

  • Career Counselor

    2 weeks ago

    Kochi, Kerala, India Finprov Learning PVT LTD Full time

    Career Counsellor will be a member of the primary contact team for students, professionals, entrepreneurs and other clients interested and will be responsible for assisting them over the phone and directly. **Major Responsibilities**: 1. Should be the first and important point of contact for the students/ clients over telephone enquiry or direct enquiry 2....

  • Career Counselor

    2 hours ago

    Kochi, India Outsourcing hemocean Full time

    **We have urgent opening for Career Specialist / Academic Counsellor** Criteria: - 1. Proven experience (0-5 Yrs) as a tele caller or in a similar sales role. 2. Excellent communication and interpersonal skills. 3. Strong negotiation and persuasion abilities. 4. Ability to work in a fast-paced and target driven environment. 5. Familiarity with CRM...

  • Student Counsellor

    5 days ago

    Kochi, Kerala, India Vidhyarthi Mithram Full time

    Join Our Team as Student Relation Counsellor. Location: Kochi, Kerala Mode of work: Regular Office Work Position Overview: We are looking for motivated individuals (experienced or freshers) to join us as Student Relation Counsellors. Guide prospective students, achieve sales targets, and provide excellent customer service. We focus on Counsellors who can...

  • Career Counselor

    1 week ago

    Kochi, Kerala, India Edroots International (Kochi) Full time

    _A Career counsellor typically provides guidance and support to students in various aspects of their academic and personal lives. They have to understand the student's requirements, needs, and financial status and provide a solution based on it._ Language: Malayalam & English. **Job Types**: Full-time, Permanent **Salary**: ₹12,000.00 - ₹25,000.00 per...

  • Senior academic counsellor

    4 hours ago

    Kochi, India XYLEM LEARNING Full time

    Job Title: Senior Academic Counsellor (Telecaller)Department: Inside SalesLocation: ErnakulamExperience: Minimum 2 years in Telecalling (Ed Tech experience preferred)Job SummaryWe are seeking a highly motivated and experienced Senior Academic Counsellor (Telecaller) to join our Sales team. The ideal candidate will be responsible for engaging with prospective...

  • Senior Academic Counsellor

    6 days ago

    Kochi, India XYLEM LEARNING Full time

    Job Title: Senior Academic Counsellor (Telecaller)Department: Inside SalesLocation: ErnakulamExperience: Minimum 2 years in Telecalling (EdTech experience preferred)Job SummaryWe are seeking a highly motivated and experienced Senior Academic Counsellor (Telecaller) to join our Sales team . The ideal candidate will be responsible for engaging with...