Guest Relation Executive

**Key Responsibilities**

**Ensure Adherence to all protocols and providing Care Like No Other**

Ä At OP:

- Greet customers with warmth & politeness.
- Guide them to the area they are required to go.
- Attend to all guests promptly and courteously; coordinate services as per their requirements.
- Be aware of customers names, their appointment time and greet repeat customers with recognition and warmth.
- Help customers fill the registration forms and any related documents.
- Complete the Registration Process and generate UHID Cards for patients.
- Handle VIP customers with special attention; ensure all departments are alert and services are smooth.
- Ensure that customers are comfortable; keep track of them and in case of any changes to their schedule, update them at the earliest.
- While talking to customers, pay full attention, understand their specific queries and respond appropriately. If you are unable to resolve the query, seek assistance from a senior.
- Communicate updates of the patients to their relatives’ time to time.
- Coordinate patient movement into Consultant chambers; be alert and track waiting patients.
- Be aware of open slots for walk-in patients; schedule them as per availability.
- If consultant advises, accompany patients to referred departments for investigations.
- Ensure Billing is advised to charge for all diagnostic services and bills are updated accurately.
- Make bookings (reservations) for the beds if required; book appropriate bed type.
- Be aware of escalation matrix
- Collect feedback from all customers.

Admissions:

- Receive admission request form from patient.
- Conduct the admission process smoothly, ensure all documents are duly filled and signed by patient/attendant; all fields are filled in the admission portal; appropriate Bed is blocked
- Collect deposit
- Escort patient to the floor and assigned room
- Nursing station and concerned consultant is informed about the admission

Reports Dispatch:

- Coordinate hand over of reports not collected by customer earlier.

Administrative:

- Understand Hospital Information System for carrying out billing jbs. Prepare bills by entering all lab orders, medications, and services given to patients.
- At Hospitals that don’t have own Blood Bank:
Arrange blood as per doctors’ advice. Check at empaneled blood banks, send blood for cross matching; as per requirement either reserve or get the blood in the patient name.

Ensure payment to Blood bank and charges debited to patient account.
- Ensure day to day report of all the floors |areas reach the concerned authority without fail.
- Maintain Daily New Registration Tracker, OPD count, Daily Collection & Submission.
- Ensure general cleanliness of the floor.
- Ensure magazine stands, Value cards stand, pamphlets are fully stocked and displayed correctly
- Ensure music is playing and OP area looks fresh and inviting.
- Communicate clearly between the clinical & administration teams to ensure smooth operations.
- Maintain transparency in all activities and execution.

ensure Consultant Chambers are cleaned and ready for next consultant occupancy - as per checklist.

Ä Fulfilling the Service Vision & Inter-department Coordination:
is well-groomed as per standard; maintains discipline and decorum.
- Responsible for the implementation of the Service Vision - ensures personalized care while delivering service.
- Engages well with Clinicians and colleagues, builds respect and rapport.
- Coordinates with support departments to ensure customers are comfortable and services are as per standard.
- Maintains a cordial interpersonal relationship with all colleagues.

Ä Personal Development:
Attends in-service programs and trainings to enhance knowledge
- Ensures is up to date with latest protocols and practices.

Pay: ₹16,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

**Experience**:

- total work: 5 years (required)

Work Location: In person

**Speak with the employer**
+91 7676715046