Reception Counsellor

1 week ago

Santacruz West Mumbai Maharashtra, India Deep HR Services Full time

**Job Title**:* Receptionist cum Counsellor
**Location**:* Eye Hospital, Santacruz (W)
**Department**:* Front Office / Patient Services

**Job Summary**:*

The Receptionist cum Counsellor serves as the first point of contact for patients and visitors, ensuring a welcoming and efficient experience. This role involves managing front desk operations, coordinating patient appointments, handling queries, and counselling patients on eye procedures, treatments, and hospital services.

**Key Responsibilities**:*

*Front Desk Operations:*
- Greet patients and visitors warmly and ensure efficient check-in/check-out processes.
- Manage appointments, scheduling, and patient flow in coordination with doctors and technicians.
- Maintain accurate patient records and update information in the hospital management software.

**Patient Counselling**:*
- Explain diagnostic procedures, treatment options, and surgical packages (e.g., cataract, LASIK, ICL, etc.) to patients in a clear and empathetic manner.
- Guide patients about pre
- and post-procedure instructions and address their concerns.
- Support patients in understanding insurance or payment procedures where applicable.
- Assist in improving patient awareness about hospital services, technology, and eye health.

**Administrative Support**:*
- Coordinate with clinical and billing teams for smooth patient experience.
- Ensure cleanliness and organization of the reception and waiting area.
- Maintain confidentiality of patient data and follow hospital protocols.
- Handle cash transactions or billing support if required.

**Qualifications and Skills**:*
- Education: HSC, Graduate (Preferably in Healthcare
- Experience: 1-3 years in a hospital or healthcare front office role (experience in an eye hospital preferred)

**Technical Skills**:*
- Proficiency in MS Office and hospital management software
- Basic understanding of ophthalmic terms and procedures (preferred)

**Soft Skills**:*
- Excellent communication and interpersonal skills
- Empathetic, patient-oriented approach
- Good organizational and multitasking abilities
- Fluent in English, Hindi

*Work Schedule:* Full-time; 6 days a week (rotational shifts if applicable)

*Salary:* Between 20,000/- to 25,000/
- Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance

**Experience**:

- Medical receptionist: 1 year (preferred)
- Total Receptionist : 3 years (preferred)

Work Location: In person

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