Network Security Ops

4 days ago

Thane, India WTW Full time

**Summary**:
The purpose of the role is to maximise the operational performance of WTW services and maintain a strong secure posture. The role is accountable for the support of complex issues, controlling policy & compliance and supporting change activities. This role ensures the technical success of network services within the WTW environment in a Tier 3 capacity.

**Role**:

- Excellent hands-on experience on Endpoint Security technologies like McAfee, Microsoft Windows Defender.
- Define Endpoint Security requirements, standards, policies and procedures for Customer.
- Provide central management of Endpoint Security and enforce integration of Endpoint Security functions by using shared policies.
- Optimize endpoint security solution to adapt to any changes to Customers network.
- Works with compliance team for any new AV exclusion requirement
- Scan all Customer endpoints for malicious software and take corrective actions
- Continuously keep UpToDate malicious software definitions on all Endpoints
- Manage day to day Management, operation, and delivery of the Endpoint technologies
- Implement change and troubleshoot incidents spanning various Antivirus vendor products
- Implement change and troubleshoot incidents on Anti malware solutions
- Work with OEMs to fix an AV related issues on priority.
- Planning and executing new upgrades effectively over Management server as well as on all the endpoints globally.
- Adherence to ITIL service management framework
- Creation of process documentation SOPs
- Preparing configuration documents.

**Requirements**:

- Bachelor’s degree in Computer Science, Engineering, Information Technology strongly preferred, or relevant industry experience in related field.
- Minimum 10 years’ experience in IT or Telecoms industry.
- Network Security management experience. Firewall, Proxy, Prisma Access, Cisco ISE.
- Experience of Operations - Incident, Change & Problem Management principles.
- Technical / professional qualifications: Palo Alto network security qualification, Cisco CCNA & ITIL 4 Foundation. Azure Fundamentals advantageous.
- Experience in working in collaborative environment.
- Strong conceptual and creative skills.
- Ability to blend creativity, problem solving, and technical skills for refining existing concepts or developing new approaches.
- Ability to enable changes in the business processes and ability to work cooperatively with stakeholders and peers is essential.
- Ability to present and explain technical information in a way that establishes rapport, persuades others, and gains understanding.
- Ability to work under pressure and to resolve issues effectively.
- Excellent interpersonal and communication skills.

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