Customer Success Executive

6 days ago

Changodar Ahmedabad Gujarat, India Electrobotic Manufacturing Pvt Ltd Full time

**Job Title**: Customer Success Executive - B2C Segment (Post-Sales)

**Company**: NOT Drones Innovations Pvt. Ltd.

**Location**: Changodar, Ahmedabad,

**Experience**: 2 to 5 Years

At **NOT Drones Innovations Pvt. Ltd.**, we’re pioneering the future of aerial robotics with drones that are proudly _Made in India_, engineered for performance, serviceability, and innovation. As we expand our **B2C product base**, we’re looking for a **Customer Success Executive** to ensure each drone buyer has a smooth, informed, and delightful post-purchase journey.

**Key Responsibilities**
- Serve as the primary contact for customers after purchase, ensuring a positive onboarding experience.
- Guide customers on product setup, usage best practices, safety, maintenance, and feature walkthroughs.
- Resolve customer queries through ticketing tools like Freshdesk, Perplexity Software, or similar platforms.
- Coordinate with internal teams (Technical Support, R&D, and Logistics) to ensure timely resolution of issues.
- Monitor customer satisfaction and proactively engage to reduce churn and improve retention.
- Provide educational content (FAQs, video guides, how-to documents) and conduct virtual or in-person sessions as needed.
- Track customer feedback, identify product improvement areas, and share insights with the product team.
- Maintain detailed records of customer interactions in the CRM (HubSpot or equivalent).

**Requirements**:

- 3 to 5 years of experience in **Customer Success, Support, or Client Servicing**, preferably in a tech hardware, electronics, or drone/IoT startup.
- Strong understanding of **customer onboarding** and **support lifecycle** in a B2C environment.
- Familiarity with CRM (HubSpot) and ticketing systems (Freshdesk, Perplexity Software).
- Excellent communication skills (verbal & written), with a calm, solution-oriented approach.
- Tech-savvy with the ability to explain hardware usage and troubleshoot common issues.
- Bachelor's degree in Engineering, Business, or a related field is preferred.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

Application Question(s):

- Are you comfortable with the work location?

Work Location: In person

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