Ops QA Testing

**Job Title
- **QA & Testing Analyst,

**Location**:

- Pune - Business Bay

(Bangalore Velankani ISC (Additional Location))

**Role Description
- **The QA & Testing Analyst will participate in the hands-on test creation, manual and automated execution, analysis and reporting of functional and non-functional testing activities. The QA & Testing Analyst will work on tasks identified in the testing strategy and plan. The QA & Testing Analyst will be responsible for the accurate recording of defects and the collation of metrics and KPI information for reporting purposes.

**What we’ll offer you**

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above

**Your key responsibilities**

Risk & Control QA team to help Operations to proactively manage the appropriate risks and to build and sustain efficient controls. Embedded in this function is a QA Analyst responsible to support the implementation of the QA
program for compliance across all CB & Branch Operations areas. Activities include performing review of the processes versus the framework, identifying exceptions and areas of remediation and reporting of results to management. The role will be heavily interacting with respective coverage areas, and reporting and advising on proper control functions, process enhancements, policy/procedure revisions, and training needs. Conduct reviews with Operations units across CB & Branch Ops locations globally. Utilize quantitative and qualitative
methods to measure quality and outcomes resulting from the QA review. Provide consolidated management information of QA reviews to Senior Management and key stakeholders. Prepare and submit summaries of QA
reviews and report to the business units and other stakeholders. Identify and monitor through resolution any exceptions and self-identified issues (SIIs) from QA reviews. Maintain documentation relating to the review and test results, and store them in a centralized repository. Assist in the development of standard templates and Key Operating Document (KODs) for the Operations units. Conduct periodic assessments to evaluate effectiveness and efficiency of implemented process controls. Support Operations teams in identifying process improvement opportunities. Review and challenge the remediation and closure of complex audit issues and SIIs.

**Your skills and experience**

The role requires the individual to have experience in conducting QA reviews as follows:

- Understanding of QA principles
- Experience in running effective QA reviews
- Ability to remain objective and independently assess processes in operational areas
- Ability to communicate and maintain an effective working relationship with the various Ops teams
- Inquisitive and probing approach to problem solving and general assessment
- Strong analytical skills, high attention to detail, solid organizational and interpersonal skills
- Strong ability to interact with, collaborate, communicate and influence individuals at all levels
- Effective problem solving and decision making capability
- Experience operating in a complex, global environment
- Excellent written, oral, and presentation skills
- Profound knowledge and experience of various Operational environments
- Ability to work in fast-paced environment
- Open minded, able to share information, transfer knowledge and expertise to team members
- Keeps pace with technical/operational innovation maintains understanding of the COO processes
- Proficient with MS Office programs (Excel, PowerPoint, Word, etc.)
- Education / Qualifications Bachelor’s degree level or equivalent qualification / work experience
- Minimum 1-3 years professional experience in a QA capacity at a large financial institution or major accounting firm Audit and/or QA experience highly preferred

**How we’ll support you**
- Training and development to help you excel in your career
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs

**About us and our teams**

Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.