Customer Care Collections Associate

7 days ago

Chennai, India Hashmap Full time

**Position's General Duties and Tasks**

**In these roles you will be responsible for**:

- Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
- Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
- Analyzing medical insurance claims for quality assurance
- Resolving moderately routine questions following pre-established guidelines
- Performing routine research on customer inquiries.
- Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team

**Requirements for this role include**:

- Ability to work regularly scheduled shifts from Monday-Friday 8:30PM to 5:30AM or 5:30PM to 3:30AM.
- High school diploma
- 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.

** The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.**

** All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.

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