Customer Care Collections Associate

2 weeks ago

Noida, India NTT DATA Full time

For more than 30 years, our Business Process Outsourcing (BPO) team has implemented the processes and technologies for our clients that bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity and strengthen cash flow to help our customers stay competitive and improve member satisfaction

**Position's General Duties and Tasks**

**In these roles you will be responsible for:
- Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
- Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
- Analyzing medical insurance claims for quality assurance
- Resolving moderately routine questions following pre-established guidelines
- Performing routine research on customer inquiries.
- Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team

**Requirements for this role include:
- Ability to work regularly scheduled shifts from Monday-Friday 8:30PM to 5:30AM or 10:30PM to 7:30AM.
- High school diploma
- 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.

** The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.**

** All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.**

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