Dispatch Assistant

**Role**: Dispatch Assistant

**Education**: Bachelor’s degree/diploma in Logistics, Supply Chain Management, Business Administration, or a related field..

**Experience**: 1 - 3 Yrs experience in Dispatch Management.

**Salary**: 12,000 K - 20,000 K per month

**Notice Period**: Immediate Joiners

**Job Type**: Full-time

**No. of Position**: 1

**Job Location**: Bhiwandi, Mumbai.

**Department**: Logistics / Operations / Transportation

**Reports To**: Dispatch Head

**Key Skill sets**:

- **Dispatch software**: Familiarity with dispatch management software.
- **Transportation management**: Knowledge of transportation operations, routing, and scheduling.
- **GPS tracking**: Understanding of GPS tracking systems and telematics.
- **Dispatch and Logistics management**:Familiarity with dispatch management, logistics operations, warehousing, and supply chain management.
- **Data analysis**:Ability to analyse data and reports to optimize dispatch operations.
- **Route Planning**:Plan and optimize routes for efficient delivery.
- **Route optimization**:Knowledge of route optimization techniques and software
- **Familiarity with transportation regulations**:Knowledge of transportation laws and regulations (e.g., hours of service, driver regulations)
- **Problem-solving**:Ability to troubleshoot and resolve dispatch-related issues
- **Communication systems**: Proficiency in using communication systems (e.g., two-way radios, phones)
- **Scheduling and Coordination**:Schedule and coordinate deliveries, pickups, and dispatches.
- **Team Management**: Supervise and manage dispatch team members.
- **Issue Resolution**:Resolve issues and delays in dispatch and delivery.
- **Communication**: Communicate with drivers, customers, and other stakeholders.
- **Tracking and Monitoring**:Track and monitor shipments and deliveries.
- **Record-Keeping**: Maintain accurate records and documentation.
- **Process Improvement**:Identify areas for improvement and implement changes.

**Company Overview**:
**Dyna** is a pioneering manufacturer of electric two-wheelers dedicated to revolutionizing urban transportation through sustainable and innovative mobility solutions. With a strong focus on performance, reliability, and eco-friendly design, Dyna is committed to delivering high-quality electric vehicles that meet the needs of modern commuters.

**Position Overview**:
We are looking for an experienced **Dispatch Assistant**to manage the Dispatch management systems. The **Dispatch Assistant** oversees the dispatching operations to ensure timely, accurate, and efficient delivery of goods or services. This role is responsible for **managing dispatch staff, coordinating schedules, resolving delivery or routing issues, and ensuring compliance with safety and company policies.**

**Key Responsibilities**:

- Report to the **Dispatch Head** and support all dispatch-related operations.
- Supervise and coordinate the daily activities of **dispatchers and drivers/operators**.
- Monitor, assign, and optimize delivery routes for **timely and cost-efficient dispatch**.
- Track vehicle and shipment status using **GPS and dispatch management software**.
- Communicate effectively with **drivers, customers, and internal departments** to resolve delivery issues or delays.
- Maintain accurate **records of delivery schedules, trip logs, and incident reports**.
- Ensure compliance with **company policies, safety standards, and transportation laws**.
- Assist in training, mentoring, and performance evaluation of dispatch staff.
- Collaborate with **fleet maintenance** and **operations teams** to ensure vehicle readiness.
- Analyze dispatch performance metrics and implement **process improvements**.
- Manage emergency response plans for **breakdowns, accidents, or route delays**.
- Schedule and coordinate **deliveries, pickups, and dispatch operations**.
- Monitor and track shipments, ensuring **timely delivery and issue resolution**.
- Collaborate with **logistics, transportation, and customer service teams** to streamline operations.
- Maintain accurate records and documentation for all dispatch-related activities.
- Identify and recommend areas for **operational improvement and efficiency**.

**Qualifications**:

- Bachelor’s degree/diploma in Logistics, Supply Chain Management, Business Administration, or a related field..
- **1-3 years** of experience in dispatch, logistics, or warehouse operations.
- Supervisory experience will be an added advantage.
- Proficiency in dispatch systems and route optimization tools.
- Strong organizational and multitasking skills.

**Preferred Certifications**:

- Training in **Logistics / Supply Chain / Dispatch Management**.
- Knowledge of **commercial vehicle operations**.
- Experience handling **emergency or crisis management** situations.

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Provident Fund