Vendor Enrollment Team Supervisor
1 week ago
Position Title**:Vendor Enrollment Team Supervisor**
Department: 10301-SALES_Vendor Acquisition_PBS Reports To**:VP of Vendor Enrollment**
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**Position Summary**:
**Essential Job Functions**:
- Manages onboarding and training of new hire employees.
- Supports team members by answering and responding to first line of questions.
- Organizing and hosting trainings designed to educate the team on campaign nuances, operational SOPs and sales best practices in order to maximize enrollment results.
- Monitors and tracks campaign and team performance and communicates key performance metrics, successes, and problem solving recommendations with peers and senior management.
- Effectively considers challenges end to end and comes up with solutions to resolve them including but not limited to entering JIRA tickets for product issues identified by the team.
- Develops strong relationships with other Bottomline teams to build collaboration and identify potential opportunities to improve efficiencies and process.
**Required Skills**:
- Strong verbal and written communication skills
- Ability to function in a team atmosphere, appreciate aggressive goals, and possess superior organization and time management skills.
- Able to be successful in a fast-paced environment that rewards hard work and self-motivation
- Outbound calling experience in a sales or customer service role is preferred
**Education and Experience**:
- Experience working directly with customers in an outbound calling environment
- Proven track record of leading teams in an outbound calling environment
- Bachelor's degree preferred
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