Vendor Enrollment Team Supervisor

3 days ago

Bengaluru, India Bottomline Technologies Full time

**Position Summary**:
**Essential Job Functions**:

- Manages onboarding and training of new hire employees.
- Supports team members by answering and responding to first line of questions.
- Organizing and hosting trainings designed to educate the team on campaign nuances, operational SOPs and sales best practices in order to maximize enrollment results.
- Monitors and tracks campaign and team performance and communicates key performance metrics, successes, and problem solving recommendations with peers and senior management.
- Effectively considers challenges end to end and comes up with solutions to resolve them including but not limited to entering JIRA tickets for product issues identified by the team.
- Develops strong relationships with other Bottomline teams to build collaboration and identify potential opportunities to improve efficiencies and process.

**Required Skills**:

- Strong verbal and written communication skills
- Ability to function in a team atmosphere, appreciate aggressive goals, and possess superior organization and time management skills.
- Able to be successful in a fast-paced environment that rewards hard work and self-motivation.
- Outbound calling experience in a sales or customer service role is preferred.

**Education and Experience**:

- Experience working directly with customers in an outbound calling environment.
- Proven track record of leading teams in an outbound calling environment
- Bachelor's degree preferred.

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