Facilitator

3 days ago

Ahmedabad Gujarat, India Hirring.com Full time

**JOB TITLE: Executive/ Facilitator**

**Main Purpose of the Job**:
**The Facilitator Executive plays a critical role in ensuring clients receive the service quality and results promised by consultants and sales teams—specifically for services such as Advanced Laser Therapy, Strand by Strand - The Ultimate, and Strand by Strand - Cosmetic. This position involves end-to-end coordination across departments, proactive client engagement, and supporting both operational excellence and sales conversion to meet business goals.**

**Key Roles and Responsibilities**:
**Client Service & Delivery**
- **Deliver exemplary, client-centric service aligned with AHS standards and brand expectations.**
- **Coordinate with all departments to ensure seamless procedure execution for all offered concepts.**
- **Proactively resolve complex client concerns escalated by the team, involving the Advisor, Regional Head or National Head when necessary.**
- **Maximize client satisfaction through regular follow-ups, consistent engagement, and retention strategies.**

**Operational Excellence**
- **Maintain and manage client records meticulously, including consultation history, financial details, and treatment images.**
- **Monitor procedure room readiness, equipment functionality, and hygiene across all client-facing areas.**
- **Ensure daily CRM updates and maintain accurate reporting across daily, weekly, and monthly metrics.**
- **Coordinate with the Head Office to ensure smooth operational execution.**

**Sales Enablement & Business Support**
- **Support the sales team in closing deals, especially for procedural and high-value services.**
- **Identify and promote second sales opportunities through effective upselling and cross-selling (target-centric).**
- **Collaborate closely with Trichologists (Medical Practitioners) to align on client follow-ups, review outcomes, and support medical-to-sales integration.**
- **Strategize with studio departments to achieve monthly business targets and KPIs.**

**Inventory & Protocol Management**
- **Monitor departmental stock levels and raise timely requisitions.**
- **Ensure all protocols and standard operating procedures are followed across departments, maintaining high quality and safety standards.**

**Performance & Innovation**
- **Track studio visits of regular clients to personalize their experience and enhance service delivery.**
- **Monitor surgical schedules and ensure studio teams meet follicle count and average rate targets.**
- **Propose and implement new systems, processes, or service innovations to improve client experience and elevate brand positioning.**

**Success Metrics (KPIs)**:

- **Client satisfaction scores & resolution turnaround time**
- **Conversion rate for second sales (upselling/cross-selling)**
- **CRM update compliance and reporting accuracy**
- **Follicle count and average rate achievement (where applicable)**
- **Client retention and repeat visit rate**

Pay: ₹10,153.96 - ₹50,000.00 per month

Work Location: In person

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