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Process Executive

3 weeks ago

Noida Uttar Pradesh, India Cognizant Full time

**Job Summary**

As a Process Executive in the Property and Casualty (P&C) domain you will be responsible for providing exceptional customer service and support. You will handle various tasks related to claims processing investigation and overall management. This role requires a keen eye for detail and the ability to work in a fast-paced environment. The work model is hybrid and the shift is rotational ensuring a dynamic and flexible work schedule.

**Responsibilities**
- Handle customer inquiries and provide accurate information regarding Property and Casualty insurance policies.
- Process and manage claims efficiently ensuring all required documentation is complete and accurate.
- Investigate claims thoroughly to determine the validity and extent of coverage.
- Collaborate with other departments to resolve complex issues and provide comprehensive solutions.
- Maintain up-to-date knowledge of industry regulations and company policies to ensure compliance.
- Utilize various software and tools to manage and track claims and customer interactions.
- Provide timely and effective communication to customers regarding the status of their claims.
- Identify opportunities for process improvements and contribute to the development of best practices.
- Assist in training new team members and sharing knowledge to enhance team performance.
- Participate in team meetings and contribute to discussions on improving customer service and operational efficiency.
- Ensure all customer interactions are documented accurately in the system.
- Handle escalated customer issues with professionalism and empathy.
- Meet or exceed performance metrics and targets set by the company.

**Qualifications**
- Possess strong customer service skills with the ability to handle inquiries and resolve issues effectively.
- Have experience or knowledge in the Property and Casualty insurance domain including claims processing and investigation.
- Demonstrate excellent communication skills both verbal and written.
- Show proficiency in using various software tools and systems for managing claims and customer interactions.
- Exhibit strong attention to detail and the ability to work in a fast-paced environment.
- Have the ability to work collaboratively with team members and other departments.
- Be adaptable to rotational shifts and a hybrid work model.
- Display a commitment to continuous learning and improvement.
- Possess problem-solving skills and the ability to think critically.
- Show empathy and professionalism in handling customer issues.
- Meet the minimum experience requirement of 0 to 3 years in a related field.
- Have a basic understanding of industry regulations and compliance requirements.
- Be proactive in identifying opportunities for process improvements.

**Certifications Required**

Certified Customer Service Professional (CCSP) or equivalent certification in customer service.