System Administrator

1 day ago

Gurgaon District Haryana, India GoDaddy Full time

**Location Details**:India(WeWork)

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

**In Office**: This is an in-office position. You’ll eventually be expected to work full-time in an office location, and therefore must live within commuting distance from your assigned office. If your designated office has re-opened to employees, you will work from this office beginning on your first day. If your designated office is not yet re-opened, you’ll work remotely until leadership transitions the team back to in-office work. Your hiring manager will communicate whether your designated office is open to employees before your first day.

The Systems Administrator maintains the GoDaddy live person platform on our website. The Administrator is responsible for making changes to the contact system at the behest of the business operation. We are key players in incident management associated with the system and work across instances of the messaging platform to play a key role in the development of the second-level technical support platform. We are also accountable for data collection from instances across the platform and for ensuring that the data is formatted and delivered to the accurate repositories for use in business decision-making.

**What you'll get to do...**
- Maintaining the test environment and deploying changes for testing in that environment
- Execute updates and changes with oversight from the platform administrator
- Tackle system problems and update service incidents with details
- Participate in on-call rotations to provide 24/7 support for our systems and join engineering discussions when urgent scenarios arise
- Developing new capabilities for level two technical support and maintaining that platform for continuous detailed operation
- Stewardship of platform updates and maintenance
- Ownership of safe platform turn-up/down protocols during incidents
- Collection, formatting, and transport of platform data
- Ticket/incident administration and recovery tactics

**Your experience should include...**
- 3+ years of Systems Admin experience, preferably in a contact centre setting
- Ability to develop API calls
- Proficiency in JavaScript/NodeJS and PHP
- Experience with incident management and emergent recovery tactics
- Testing and deployment skills
- GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information or any other basis prohibited by applicable country or local laws._

**GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.**

**Job ID** R018292

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