Customer Support Associate

A customer support executive manages a customer service team and ensures customers are satisfied. They may also create policies and procedures for the team to follow. Responsibilities Customer support: Respond to customer queries, resolve complaints, and process orders Team management: Hire, direct, and monitor customer service representatives **Job...

Responding promptly and professionally to customer questions, concerns, and complaints, providing clear and concise information. Resolving customer issues: Troubleshooting problems, finding solutions, and taking appropriate action to resolve customer issues effectively. Maintaining customer satisfaction: Ensuring customers are satisfied with their...

Take/cancel orders or obtain details of complaints. - Keep records of customer interactions, transactions, details of inquiries. - Complaints and comments as well as actions taken. - Follow up to ensure that appropriate actions were taken on customers' requests. - Refer unresolved customer grievances or special requests to designated departments for further...

Will be responsible for meeting sales target through Bank’s FOS. - Increasing bank’s customer awareness about Life Insurance solutions and achieve the targeted penetration on cross sell within the branch’s customer base. - Drive effectively the Reward and recognition programs launched for the bank staff. - Shall train the bank staff regularly on...

Attending training sessions to grow knowledge of products and develop customer service skills. - Processing and logging incoming calls into the CRM system. - Identifying customer needs. - Forwarding and escalating inquiries to relevant individuals and departments. - Successful completion of provided training. - Proficient computer skills, including...

A process associate is a type of associate primarily used by call centre to handle the day to day customer interactions. Process Associate usually work in teams and handle customer support and account inquires. Process Associates are responsible for answering customer question on the telephone. As an process associate advance communication skills...

Lead, coach, and mentor a team of customer support representatives to ensure they meet performance standards. - Develop training programs to enhance the skills and knowledge of the support team. - Identify and implement strategies to improve customer service processes and workflows. - Develop and maintain strong relationships with key customers, ensuring...

Handling customer complaints. Dealing with unhappy customers and handling complaints is an almost inescapable duty of many customer. We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. **Job Types**: Full-time, Part-time Pay: ₹14,300.00 - ₹29,800.00 per month Expected...

A Business Associate is a vital contributor to the success of business. Let's delve into the specifics that make this role instrumental in driving organizational excellence. Responsibilities on a business associates resume may include managing invoices and billing, scheduling appointments and providing administrative support. Evaluate and identify business...

**Resolve Issues**: Identify and troubleshoot customer issues, providing effective solutions and escalating complex problems to higher-level support when necessary. - **Process Orders and Returns**: Assist customers with placing orders, processing returns, and handling payment transactions. - **Maintain Records**: Keep accurate records of customer...