Customer Service Representative

**Job Brief**:
We are a team of driven and passionate colleagues that strive for top quality. A performance-driven work culture through collaborative review and feedback. Exposure to complex & challenging projects within an international context. As a customer service analyst in HNR Tech, you will be responsible for assisting customers with any inquiries while ensuring the highest standards of customer service are met.

**Technical & Non-Technical Skills**:

- Microsoft Office
- Communication skills

**Responsibilities**:

- 100% self-learner and motivated
- Has worked for US-based process, preferably, for a minimum of 30 months or more
- Extremely strong vocal & written English communication skills
- Preferred education background as 10+2+3 all throughout English Medium
- Must have Excel, Word, PowerPoint, and the ability to solve analytical issues.
- Ability to take independent decisions & meet stringent deadlines
- Analytical mind & attention to detail
- Adherence to quality and compliance guidelines
- Must be dedicated, on time, and have a great ability to multitask as well as handle a large volume of incoming orders/chats, within our call center.
- Available M-F and during peak seasons such as Black Friday/Thanksgiving week.
- Experience in a High Volume environment preferred

**Requirements**:

- Take care of inbound /outbound calls, minimum of 30 calls a day both B2B & B2C combined
- Respond to inbound support tickets, ensuring they receive timely, useful information to reduce friction while using the service
- Maximize customer satisfaction through accurate and timely resolution, meeting or exceeding stated SLAs
- Anticipate customer needs and problems before they surface; develop deep customer intuition to empower our customers to achieve their goals
- Respond to all customer queries in a timely comprehensive manner to ensure customer satisfaction
- Troubleshoot and resolves client complaints and other general account inquiries in a single customer interaction to create promoters and enhance the customer experience
- Leverage interactions with customers to develop and share innovative ideas in company-wide innovation meetings to improve customer experience and/or reduce costs.
- Maintaining Customer, Vendor, Installer, and Logistics relationships.
- Working with Sales, Marketing, and Business to Business Departments to ensure 100% customer satisfaction

**Work Hours**:

- US Shift Timing
- 5:30 pm to 3:30 am IST

**Job Location**:

- Vasai, Mumbai, Maharashtra
- Headquarters are located in Matunga, Mumbai, Maharashtra, India

**Benefits**:

- Inclusive Health Package
- Flexible Working Style
- Diversity and Inclusion
- Learn And Grow
- Balanced Working Life
- Generous Perks Program
- Flexible work hours
- Health Insurance
- Saturday & Sunday Week off

**Equal Opportunities Statement**:

- HNR Tech is deeply committed to creating a workplace and global community where inclusion is not only valued but prioritized. We're proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or any other non-merit-based or legally protected grounds.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹22,000.00 - ₹32,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Evening shift
- Monday to Friday
- US shift

Supplemental Pay:

- Overtime pay

Ability to commute/relocate:

- Vasai, Vasai - 401202, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your current monthly take-home salary? (Excluding TDS and all other deductions)
- What is your expected monthly take-home salary? (Excluding TDS and all other deductions)
- In how many days will you be able to join us?
- We must fill this position urgently. Can you start immediately?
- How many years of work experience do you have using Microsoft Excel?
- What is your level of proficiency in English?