Warranty Incharge

5 days ago

Avadi Chennai Tamil Nadu, India TATA MOTORS SERVICE CENTRE Full time

A Warranty In-charge in the automobile industry manages and oversees all aspects of warranty processes, ensuring compliance with company policies and procedures, and maintaining customer satisfaction. This role involves handling warranty claims, analyzing data, and coordinating with various stakeholders to resolve issues and improve overall warranty service.

**Warranty Claim Management**:
Processing, reviewing, and approving warranty claims, ensuring accuracy, timeliness, and compliance with company policies.

**Data Analysis**:
Analyzing warranty data to identify trends, potential product issues, and areas for improvement in product quality and service processes.

**Record Keeping**:
Maintaining accurate records of warranty claims, service reports, and other relevant documentation.
- Processes warranty claims on a timely basis for each franchise or distributor.
- Processes all warranty paperwork to ensure proper documentation.
- Verifies criteria required by factory or distributor.
- Reconciles all warranty receivables with payments through the appropriate accounting schedule.
- Posts credits on computer.
- Resubmits all rejected claims promptly or receives authorization to write them off.
- Follows up on payment of outstanding claims.
- Tracks warranty parts by tagging with repair order number, date of replacement and date on which part may be disposed of.
- Arranges for parts to be shipped to the factory or distributor or to be scrapped.
- Files and maintains all service records as required by the warrantor.
- Keeps informed of all factory recalls and bulletins.
- Assists with body shop warranty claims as needed.

**Job Types**: Full-time, Permanent

Pay: ₹22,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Work Location: In person

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