Customer Care Executive

3 days ago

Chennai, India ART OF LIVING HUMAN RESOURCES Full time

**Customer Care Executive**

I ) Education and other Qualification:

- Graduate in any discipline
- Proven customer relation’s skills both in person and over telephone
- Proven ability to communicate and determine customer’s needs
- Basic automotive knowledge
- Legible writing and good administrative skills
- Good communication skills (listening, questioning)
- Good time management skills
- Proven selling skills

II ) Experience:

- Minimum 2-3 years of work experience in any authorized dealer outlet in equivalent cadre

III) Job Responsibilities
- Call customer within 72 hours after delivery of vehicle to customer
- Clear identification of customers needs ensure speedy work process
- Take all necessary actions to resolve customer complaints in the shortest possible time
- Educate the customer on the benefits of Appointment system
- Ensure all filing is kept up to date (including customer history files and regular purging of

inactive customer files)
- Conduct customer service reminders
- Regular follow ups on no show and service calls

IV ) Growth Potential:

- Aspiring employee can grow up to the level Customer Relations Manager

4/13

V ) Levels of Promotion:
The next level of promotion is
- Customer Relations and Business development Manager

VII) Authority and Organizational Position
- Your Head Of Department == Customer Relations Manager
- You will report to == Customer Relations Manager
- Who will report to you == None
- You will co-ordinate with == Parts Manager, Technical Advisor

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹20,000.00 - ₹25,000.00 per month

Ability to commute/relocate:

- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

**Speak with the employer**
+91 9986779990

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