Agm - Call Center

2 weeks ago

Kolkata, India Pinnacle Employment Full time

To look after entire 300 seats outbound call centre operations and deliver high productivity through controlling, monitoring, analyzing & reviewing system.
- Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
- Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
- Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
- Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
- Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.

Minimum Education

BA / B Com / B Sc/MBA

Work Experience

12 years - 20 Years

Age Range

35 years - 48 Years

Gender

Male / Female

Industry Exposure Required

Hands on expr in domestic out-bound sales process

Customer Focus, Customer Service, Verbal Communication, Informing Others, Process Improvement, Problem Solving, People Skills, Teamwork, People Management, Managing Processes, Emphasizing Excellence

Experience in Outbound call centre sales process - 6 - 8 yrs.

Min number of agents handled : 600+

Functional Reporting

VP Customer service/call centre and quality assistance

Administrative Reporting

VP Customer service/call centre and quality assistance

IT Knowledge/ Other Competencies

MS Office, Fidelio/ Opera

Should be able to handle the team of 200 to 300.

**Salary**: ₹1,800,000.00 - ₹2,000,000.00 per year

Schedule:

- Rotational shift

**Experience**:

- Call center: 10 years (required)

  • Agm Call Center

    2 weeks ago

    Kolkata, India ESSVEE SERVICES Full time

    **Responsibilities**: **To look after 300 TO 400 seats outbound call centre operations and deliver high productivity through controlling, monitoring, analyzing & reviewing system.** **Manage data sources and ensure proper data churning on Dialler** **. Schedule progressive and predictive callings** **. Ensure proper Talktimes, shrinkage, attrition on the...

  • Call Center Agent

    2 weeks ago

    Kolkata, India Premier Medical Associates (PMA) Full time

    **MUST HAVE EXCELLENT CONVERSATIONAL AND GRAMMATICALLY CORRECT ENGLISH** **Premier Medical is a Multi-Specialty Practice located in Central Florida for the last 26 years and with overseas offices in India, Costa Rica, and the Philippines.** Under the general supervision of the Call Center Manager or the Assistant Manager, the Call Center Agent performs a...

  • Call Centre Operations

    2 weeks ago

    Kolkata, India CSHRS Full time

    **AGM CALL CENTER ( Kolkata)** 14 Years Max Experience 18 Years Notice Period= Max 15 days Total Budget **(₹18L - ₹20L)** Location-**Kolkata** **job details** - To look after entire 300 seats outbound call Centre operations and deliver high productivity through controlling, monitoring, analyzing & reviewing system. - Determines call center...

  • Domestic and International Call center

    2 weeks ago

    Bengaluru, Chennai, Kolkata, India Best Placement Services Full time ₹ 15,000 - ₹ 35,000 per year

    Hindi Call Center, English Call Center, Punjabi Call Center, Bengali Call Center, Oriya Call Center, Telugu Call Center, Tamil Call Center, Malayalam Call Center, Kannada Call Center, Marathi Call Center, Haryanvi Call CenterSalary 10k to 35 kPerks and BenefitsInternational Domestic Call Centre Email/Chat/VoiceDomestic and International call CenterNo...

  • Call Center Operations Manager

    2 weeks ago

    Kolkata, West Bengal, India beBeeLeadership Full time ₹ 16,969 - ₹ 1,69,690

    Job TitleTeam Leader.Job DescriptionThe role of a Team Lead is to oversee the daily operations of a call center. This includes setting clear goals and deadlines, monitoring team performance, and providing feedback to improve efficiency. The Team Lead must also motivate and lead their team members to ensure they meet their targets.Responsibilities...

  • Senior Call Center Team Lead

    2 weeks ago

    Kolkata, West Bengal, India Dhruv Research Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    About the Role:We are looking for a Senior call Center Team Lead- Call center operations The role includes conducting training sessions, providing performance feedback, and ensuring smooth daily operations with multiple stakeholders.Requirements: 3–4 years of relevant experience in Operations (call Center) Able to analyse and run smooth operations Strong...

  • Senior Call Center Team Lead

    8 hours ago

    Kolkata, India Dhruv Research Full time

    About the Role: We are looking for a Senior call Center Team Lead- Call center operations The role includes conducting training sessions, providing performance feedback, and ensuring smooth daily operations with multiple stakeholders. Requirements: 3–4 years of relevant experience in Operations (call Center) Able to analyse and run smooth operations ...

  • Call Center

    5 days ago

    Kolkata, India folks favorite Full time

    you have to confirm orders by calling the customer, daily 60-70 calls, Desktop/computer necessary, you have to speak in hindi and a little bit english **Job Type**: Part-time Part-time hours: 28 per week **Salary**: ₹6,000.00 per month **Benefits**: - Work from home Schedule: - Day shift - Evening shift **Education**: - Higher Secondary(12th Pass)...

  • International and Domestic Call Center

    2 weeks ago

    Bengaluru, Chennai, Kolkata, India Best Placement Services Full time ₹ 15,000 - ₹ 35,000 per year

    Roles and ResponsibilitiesHiring For International and Domestic Call CenterPerks and BenefitsSalary up to 15k to 35KWhatsApp number No Fees Call Age Limit 18 to 3212th or Graduate any degree or diploma can apply

  • Call Center Executive

    6 days ago

    New Town, Kolkata, West Bengal, India Quess Corp Limited Full time

    Opening for a Inbound call center. Male & Female both can apply. Salary - 11000 in hand fixed + Incentives. Location - New Town, Kolkata. Pay: ₹10,000.00 - ₹12,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift Supplemental Pay: - Performance bonus **Education**: - Higher Secondary(12th Pass)...