Call Centre Operations

4 days ago

Kolkata, India CSHRS Full time

**AGM CALL CENTER ( Kolkata)**

14 Years Max Experience 18 Years

Notice Period= Max 15 days

Total Budget **(₹18L - ₹20L)** Location-**Kolkata**

**job details**
- To look after entire 300 seats outbound call Centre operations and deliver high productivity through controlling, monitoring, analyzing & reviewing system.
- Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
- Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
- Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
- Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
- Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.

Minimum Education
- BA / B Com / B Sc/MBA

35 years - 48 Years

Gender Male / Female

**Industry Exposure Required**

**Hands on expr in domestic out-bound sales process**

**Customer Focus, Customer Service, Verbal Communication, Informing Others, Process Improvement, Problem Solving, People Skills, Teamwork, People Management, Managing Processes, Emphasizing Excellence**

**Experience in Outbound call center sales process - 6 - 8 yrs. Min number of agents handled: 600+**

Functional Reporting

VP Customer service/call centre and quality assistance

Administrative Reporting

VP Customer service/call centre and quality assistance

IT Knowledge/ Other Competencies

MS Office, Fidelio/ Opera

Should be able to handle the team of 200 to 300.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹1,800,000.00 - ₹2,000,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Health insurance

Schedule:

- Day shift
- Flexible shift

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have Experience in Outbound call Centre sales process 6 - 8 yrs. Min number of agents handled: 600+

**Experience**:

- Technical support: 10 years (preferred)

**Speak with the employer**
+91 9922468501
- Health insurance

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