
Receptionist Front Office
1 day ago
Job Title: Receptionist/ Front Office Executive/Front office Manager
Reports to: Front Office Manager
Location: The Neeraj Luxury Hotels And Resort ( Rishikesh)
About Us:
Neeraj Group of Luxury Hotels & Resort is a leading hospitality provider, offering exceptional services to our guests. We're seeking a highly skilled and enthusiastic Receptionist to join our team.
Job Summary:
We're looking for a courteous, organized, and guest-focused Receptionist to manage our hotel's front desk operations. As the first point of contact, you'll create a warm welcome for our guests, ensuring an exceptional stay experience.
**Responsibilities**:
- Greet and welcome guests, handling check-ins, check-outs, and room assignments
- Manage guest registrations, room keys, and payment processes
- Handle guest queries, resolving issues promptly and professionally
- Answer and direct phone calls, taking messages as needed
- Coordinate with housekeeping, room service, and other departments
- Maintain accurate records, reports, and guest information
- Perform cashiering duties, handling payments and billing
- Ensure compliance with hotel policies, procedures, and safety standards
**Requirements**:
- Hospitality industry experience (0- 1 Years)
- Excellent communication, interpersonal, and problem-solving skills
- Ability to work varied shifts, including nights, weekends, and holidays
- Proficient in MS Office, hotel management software (training provided)
- Strong organizational, time management, and attention-to-detail skills
- Fluency in English (additional languages beneficial)
Preferred Qualifications:
- Diploma/degree in Hospitality or related field
- Previous experience in front office operations
- Knowledge of local attractions, events, and cultural activities
What We Offer:
- Competitive salary and benefits package
- Opportunities for growth and professional development
- Collaborative, dynamic work environment
- Training and support for career advancement
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹10,000.00 - ₹20,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Flexible schedule
Schedule:
- Day shift
- Night shift
- Rotational shift
Supplemental Pay:
- Overtime pay
- Yearly bonus
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
Application Deadline: 10/11/2024
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