Receptionist Front Office

1 day ago


Rishikesh, India The Neeraj Luxury Hotels Full time

Job Title: Receptionist/ Front Office Executive/Front office Manager

Reports to: Front Office Manager

Location: The Neeraj Luxury Hotels And Resort ( Rishikesh)

About Us:
Neeraj Group of Luxury Hotels & Resort is a leading hospitality provider, offering exceptional services to our guests. We're seeking a highly skilled and enthusiastic Receptionist to join our team.

Job Summary:
We're looking for a courteous, organized, and guest-focused Receptionist to manage our hotel's front desk operations. As the first point of contact, you'll create a warm welcome for our guests, ensuring an exceptional stay experience.

**Responsibilities**:

- Greet and welcome guests, handling check-ins, check-outs, and room assignments
- Manage guest registrations, room keys, and payment processes
- Handle guest queries, resolving issues promptly and professionally
- Answer and direct phone calls, taking messages as needed
- Coordinate with housekeeping, room service, and other departments
- Maintain accurate records, reports, and guest information
- Perform cashiering duties, handling payments and billing
- Ensure compliance with hotel policies, procedures, and safety standards

**Requirements**:

- Hospitality industry experience (0- 1 Years)
- Excellent communication, interpersonal, and problem-solving skills
- Ability to work varied shifts, including nights, weekends, and holidays
- Proficient in MS Office, hotel management software (training provided)
- Strong organizational, time management, and attention-to-detail skills
- Fluency in English (additional languages beneficial)

Preferred Qualifications:

- Diploma/degree in Hospitality or related field
- Previous experience in front office operations
- Knowledge of local attractions, events, and cultural activities

What We Offer:

- Competitive salary and benefits package
- Opportunities for growth and professional development
- Collaborative, dynamic work environment
- Training and support for career advancement

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule

Schedule:

- Day shift
- Night shift
- Rotational shift

Supplemental Pay:

- Overtime pay
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

Application Deadline: 10/11/2024



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