Front Office Associate
15 hours ago
The Front Office Associate is often the first point of contact for our guests and plays a crucial role in shaping their overall experience. This position involves providing guests with information, answering inquiries, taking reservations, and providing exceptional service.
**Responsibilities**:
- Welcome guests on arrival and provide them with information about amenities, area attractions, and the hotel.
- Process reservations, assign rooms, issue keys, and coordinate with bell service.
- Handle check-ins and check-outs efficiently and in a friendly and professional manner.
- Resolve guest complaints, ensuring guest satisfaction.
- Maintain a clean and organized workspace.
- Handle cash drawer and process payments accurately.
**Requirements**:
- Hotel Management diploma or equivalent.
- Previous experience in front office operations, preferably in the hospitality industry.
- Excellent verbal communication skills and ability to work well under pressure.
- A friendly and professional demeanor.
- The ability to work flexible hours, including nights, weekends, and holidays.
- Multilingual skills are a plus but not required.
**Salary**: ₹9,769.00 - ₹10,769.00 per month
**Benefits**:
- Food provided
- Provident Fund
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Rishikesh, Uttarakhand: Reliably commute or willing to relocate with an employer-provided relocation package (required)
**Education**:
- Diploma (preferred)
**Experience**:
- Front desk: 2 years (required)
**Language**:
- English (required)
**Speak with the employer**
+91 6396065629
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