Associate Martech Digital Operation

**Description**

**About this role**

**Your team**:
The Marketing team at BlackRock is a dynamic, global function that plays a critical role in helping drive many of the firm’s most urgent cross-functional initiatives. Together with our partners (both internal and external), we create the conditions that maximize business outcomes for the firm.

We specialize in a diverse range of functions to provide robust campaigns, advertising, communications, training, investment & educational material, and events, all supported by global centers of excellence spanning content strategy, creative, research & analytics, and digital platforms & experiences.

**Your role and impact**

He or she will also be a knowledgeable, enthusiastic advocate marketing technology, and someone who can collaborate widely with colleagues and extended global teams.

**Your responsibilities**

1. Operations management:

- Process compliance & re-engineering
- Identify process improvement and optimization opportunities to improve campaign effectiveness.
- Troubleshoot and QA campaigns, workflows, data issues and other key marketing operations functions
- Develop and deliver scalable and repeatable processes for a sustained path to growth.
- Maintain operational dashboards/KPIs to share periodic reports with leadership and internal stakeholders
- Stakeholder management
- Supporting inhouse team and internal stakeholders towards operational excellence
- Work with teams internally to manage end-to-end programs from onboarding partners to managing day to day relationships.
- Collaborate with key stakeholders in NA, EMEA and APJ to identify gaps in processes and systems, and optimize workflows for productivity while providing support on marketing campaigns and processes execution

2. Team management:

- Lead a high-performance team of Technologists in the digital space
- Experience in team handling and building, leading and scaling a hard-working team
- Responsible for developing the team through motivation, counselling, skills development and product knowledge development. Establish the process of monitoring the performance of individual and team by proper reporting and communications mechanism
- Understand the strategic direction set by senior management and clearly communicate team goals, deliverables and keep the team updated on change
- Oversee resources in vendor location who provide day to day support on operational aspects

3. Training, development & documentation:

- Provide internal support and training on technologies
- Create documentation related to process'
- Create case studies and ebooks

**You have**
- Minimum 7-10 years in digital marketing and operations, preferably in B2B Services Industry with Global exposure
- Hands-on experience with platforms like Eloqua, Marketo, Adobe target, Cvent, etc.
- Fast learner, high attention to detail and swift follow up with stakeholders
- Professional experience in a corporate environment
- Bachelor’s Degree

**Our benefits**

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

**Our hybrid work pilot**

BlackRock’s current hybrid work pilot is designed to help you experience the best of both worlds: the opportunity to connect with colleagues in person and the flexibility to work remotely, with greater time to focus on what’s important to you. In line with local health guidance and regulations, employees are generally expected to work 3 days in the office and 2 days from home (on average) each week. For some business groups, more time may be required in the office, while greater flexibility may be in place for others. Our “One BlackRock” culture means you’ll be supported to collaborate with your new colleagues while bringing your full self to work - wherever you are.

The health, safety and well-being of our people will always be our top priorities; we will continue to monitor local conditions and health advisories in making decisions about our work environments.

**About BlackRock**

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment - the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

BlackR