
Supply Chain Support
1 week ago
Role Summary:
Responsible for the timely and efficient management, administration, collection of defective hardware(s) from the field by utilizing their excellent communication, interpersonal, systems and analytical skills. The position also requires an understanding on the RMA and reverse logistic practices
What You will Do:
- Being focal for all defective returns in relation to sophos End users/partners globally.
- Adhere to organization policy and standards while handling the recovery process.
- Verifies and correct discrepancies into systems related to return shipment.
- Maintains return process database up to date with accurate information.
- Create and maintain reports using Excel.
- Track airway bills for return shipments.
What you will Bring:
- Any bachelor’s degree
- Minimum of 1- 2 years’ experience in customer service, RMA logistic practices.
- Excellent communicator Fluent in English
- Committed, flexible and teamwork are key attributes
- Flexible to work in shifts, weekends, and holidays as per business requirement.
- Proficiency in Excel and other MS Office programs
LI - Remote
What's Great About Sophos?
- Our people - we innovate and create, all of which are accompanied by a great sense of fun and team spirit
- Employee-led diversity and inclusion networks that build community and provide education and advocacy
- Annual charity and fundraising initiatives and volunteer days for employees to support local communities
- Global employee sustainability initiatives to reduce our environmental footprint
- Global fitness and trivia competitions to keep our bodies and minds sharp
- Global wellbeing days for employees to relax and recharge
- Monthly wellbeing webinars and training to support employee health and wellbeing
Our Commitment To You
We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants that can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.
Data Protection
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