Branch Executive

A Branch Executive for Gold Loan typically has several responsibilities revolving around managing the operations and business development of a branch that offers gold loan services. Here's a general job description:
**Position Title: Branch Executive - Gold Loan**

**1. Branch Operations Management**:

- Oversee the day-to-day operations of the branch, ensuring smooth functioning.
- Manage customer inquiries, loan processing, and disbursements efficiently.
- Maintain compliance with regulatory requirements and company policies.

**2. Business Development**:

- Develop and implement strategies to achieve branch targets for gold loan disbursements and profitability.
- Identify and pursue opportunities to expand the customer base and increase loan portfolio.
- Build and maintain relationships with existing and potential customers to foster business growth.

**3. Team Management**:

- Lead and motivate a team of loan officers and support staff to meet performance goals.
- Provide training, guidance, and support to staff members to enhance their skills and productivity.
- Conduct regular performance evaluations and take corrective actions as necessary.

**4. Customer Service**:

- Ensure high levels of customer satisfaction by addressing queries, resolving complaints, and providing assistance as needed.
- Maintain a customer-centric approach to deliver personalized service and build long-term relationships.

**5. Risk Management**:

- Implement measures to safeguard the branch against fraudulent activities and defaults.
- Stay updated on market trends, regulatory changes, and industry best practices related to gold loan operations.

**6. Reporting and Documentation**:

- Prepare accurate reports on branch performance, loan disbursals, collections, and other key metrics.
- Maintain proper documentation of loan transactions, customer records, and regulatory compliance.

**7. Marketing and Promotion**:

- Collaborate with marketing teams to develop promotional campaigns and initiatives to attract customers.
- Participate in local events, community outreach programs, and networking activities to enhance the branch's visibility and reputation.

**Requirements**:

- Bachelor's degree in Business Administration, Finance, or a related field (preferred).
- Prior experience in gold loan operations, banking, or financial services industry.
- Strong knowledge of gold appraisal, loan processing, and risk assessment.
- Excellent communication, interpersonal, and leadership skills.
- Ability to multitask, prioritize tasks, and work under pressure.

**Benefits**:

- Competitive salary and performance-based incentives.
- Health insurance, retirement plans, and other benefits.
- Opportunities for career advancement and professional development.
- A dynamic and collaborative work environment.

This job description may vary based on the specific requirements of the organization and the scope of the branch's operations.

**Salary**: From ₹14,000.00 per month

**Benefits**:

- Paid sick time
- Provident Fund

Schedule:

- Day shift

**Experience**:

- GOLD LOAN: 2 years (preferred)

Work Location: In person