IT Support and Helpdesk Admin- L2

5 days ago

Bengaluru Karnataka, India Opal Full time

Role Overview: The IT Support and Helpdesk L2 Admin is responsible for providing advanced technical support and troubleshooting for IT-related issues. This role involves handling escalated support requests, maintaining IT systems, and ensuring smooth operation of IT services.

Key Responsibilities:

- Technical Support:o Provide Level 2 support for hardware, software, and network issues1.o Troubleshoot and resolve complex technical problems escalated from Level 1 support2.o Assist with the installation, configuration, and maintenance of IT equipment and software1. **System Administration:o Perform sysadmin activities such as scheduling overnight backups and maintaining system updates3.o Manage user accounts, permissions, and access controls1.o Ensure the security and integrity of IT systems through regular monitoring and updates1.** Incident and Problem Management:o Document and track incidents and resolutions in the ticketing system3.o Provide updates and maintain knowledge bases for common issues and solutions3.o Collaborate with Level 3 support and other IT teams to resolve complex issues2. **Customer Service:o Deliver excellent customer service by promptly addressing and resolving support requests1.o Provide training and guidance to end-users on IT systems and best practices1.o Communicate effectively with users to understand their needs and provide appropriate solutions1.** Continuous Improvement:o Suggest and implement improvements in IT support processes and procedures4.o Stay updated with the latest IT trends and technologies to enhance support capabilities4.

Qualifications:

- Proven experience in IT support or a similar role. **Strong knowledge of IT systems, hardware, and software.** Excellent problem-solving and troubleshooting skills. **Ability to work independently and as part of a team.** Strong communication and customer service skills.

Pay: Up to ₹900,000.00 per year

Shift:

- Day shift

Work Days:

- Monday to Friday

**Experience**:

- total work: 3 years (required)
- IT support admin: 3 years (required)

Work Location: In person

Expected Start Date: 27/09/2024

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