Product Manager-1

2 weeks ago

Remote, India Nivoda Full time

**About Nivoda -**

Nivoda’s B2B diamond and gemstones marketplace allows jewellery retailers to save time and money whilst gaining access to a global diamond supply at the best prices, with zero inventory risk.
- With a team of over 300 dedicated employees around the world and a wealth of experience in the industry, Nivoda has developed an award-winning solution that enables jewellery businesses of any size, in any location, to buy and sell diamonds in the most profitable, efficient and hassle-free manner.
- Over the course of the last six years, Nivoda has evolved into a global platform recognised for its innovation, customer service and ability to deliver a seamless, reliable and efficient experience.

**We offer**:
1. Dynamic working environment in an extremely fast-growing company
- 2. Work in an international environment
- 3. Work in a pleasant environment with very little hierarchy
- 4. Intellectually challenging, play a massive role in Nivoda’s success and scalability

5. Flexible working hours

Join Nivoda as our IT Support Maestro, orchestrating a seamless symphony of technology for our dynamic and ever-growing team of over 200 individuals As the IT Support Lead, you'll be the virtuoso ensuring that our internal IT operations not only run smoothly but reach new heights of effectiveness and cohesion across the global organisation.

About the Role

This role is part of the Customer Experience team focused on payments experience.

What will you work on?
- Customer Research: (30%)- Which payment methods are preferred in different countries and why?
- What are the bottlenecks in existing payments processes?
- Data: (30%)-
- Tracking payment coverages and failure rates across different regions.
- Tracking cost of offering different payment methods and driving changes accordingly.
- Product Development: (40%)-
- Utilizing research and data to frame problem statements.
- Working cross-functionally to drive the solution.
- Working with global payment method providers to integrate with the Nivoda platform.Key Problem Statements:

- Which regions should we expand our digital payment experience next and how?- How can we automate our internal financial operations to improve the customer payment experience?**Requirements**:

- Clear and effective written and oral communication skills with the ability to interact and influence stakeholders- Experience with data querying languages like SQL (Others would be a plus)-
- Understanding of payments and financial operations-
- Structured problem solver. You can identify user and business problems and use technology to solve them efficiently-
- A strong interest and understanding of the product management role-
- 1-2 years of experience (any role) in tech startups (fintech would be a plus).

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