Customer Support Executive

2 weeks ago

Remote, India Movee Full time

Job description

**About Us**:We are a dynamic and customer-centric company that values exceptional service and effective problem-solving. We are committed to creating positive experiences for our customers and ensuring their satisfaction at every touchpoint. As a Customer Care and Resolution Specialist with us, you will play a vital role in upholding this commitment by addressing customer concerns and providing effective solutions.

As a Customer Care and Resolution Specialist, you will be responsible for handling customer inquiries, resolving issues, and ensuring a seamless and satisfactory customer experience. Your primary goal will be to listen to customers, understand their needs, and provide timely and accurate solutions, all while maintaining a friendly and professional demeanor.

**Key Responsibilities**:

- Identify and assess customer issues, taking ownership of each case and seeing it through to resolution.
- Provide accurate and relevant information to customers regarding products, services, policies, and procedures.
- Empathize with customers' concerns and demonstrate active listening to understand their needs and frustrations.
- Collaborate with internal teams to escalate complex issues and coordinate solutions.
- Keep accurate records of customer interactions, transactions, comments, and complaints in the CRM system.
- Proactively identify opportunities to improve processes and enhance the customer experience.
- Uphold company values and policies while promoting a positive and customer-centric culture.

**Qualifications**:

- High school diploma or equivalent (Bachelor's degree preferred).
- Previous experience in customer service, preferably in a fast-paced environment.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and a genuine desire to assist customers.
- Ability to remain calm and composed under pressure and effectively handle escalated situations.
- Proficient computer skills and experience using customer relationship management (CRM) systems.

How to Apply: If you're passionate about providing top-notch customer service and resolving issues, we'd love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you're the perfect fit forthe role

**Salary**: ₹24,000.00 - ₹30,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Morning shift
- Weekend availability

Application Question(s):

- Are you comfortable working in a remote setting?
- We must fill this position urgently. Can you start immediately?
- Do you have laptop or desktop computer with camera & headset and a high speed internet connection ?
- Can you start work 4.30 AM Indian Time ?
- You are willing to accept the net, in hand monthly salary between INR 24000 - 30000 ?

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer Service: 1 year (preferred)

**Language**:

- English (required)

Work Location: Remote

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