Operations & Process Excellence Intern

2 days ago

Dadar Mumbai Maharashtra, India Edu Russia Private Limited Full time

**Operations & Process Excellence Intern**

**Location**: Mumbai - Dadar West

**Department**: Cross-functional (Sales, Admissions, Applications)

**Type**: Full-time Internship

**Duration**: 2 months (can be extended if needed)

**About the Role**: Are you someone who loves organizing, helping teams, and making things run smoothly? As an **Operations & Process Excellence Intern**, you’ll get to work closely with different teams, assist with daily tasks, and improve how things work in the office. This is a great opportunity to learn how good processes make a big difference in a company’s success.

**Responsibilities**:
**1. Handle Calls and Follow-ups**
- Track incoming calls and make sure no calls are missed.
- Follow up on missed calls to keep things running smoothly.
- Help answer calls when the main counselors are unavailable.

**2. Check Client Communication**
- Spot delays or missed messages and let the team know to act quickly.

**3. Talk to Clients**
- Keep records of all conversations in an organized way.

**4. Support CRM Work**
- Make sure all data in the CRM (client management system) is accurate.
- Share suggestions to improve how the system works based on feedback.

**5. Work with Data and Reports**
- Collect and organize data to help the team spot trends and issues.
- Create simple summaries of team reports to share with managers.

**Who should Apply**:
This internship is for you if you:

- Like organizing and improving how things are done.
- Communicate clearly and enjoy helping teams work better.
- Are curious to learn about how companies manage their operations.

**Requirements**:

- Graduate or final-year student (any field).
- Fluent in English and Hindi (speaking and writing).
- Familiarity with CRMs or basic software tools is a plus.

**What you will Learn**:

- How to manage and improve daily operations in a busy office.
- Tips for creating smoother workflows and better client communication.
- Hands-on experience with data, reports, and client management tools.
- The role of teamwork and communication in delivering excellent service.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Day shift
- Fixed shift

**Education**:

- Bachelor's (required)

Work Location: In person

**Speak with the employer**
+91 7489396091

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