Operation Excelence

4 days ago

Navi Mumbai, India Provance Business Consulting Full time

Position :Operation Excelence Experience : 4+ Location : Navi Mumbai Job Description: - Oversee the workflow for the trainers reporting into him/her across TSI locations - Review weekly reports from both Internal and External trainers - Guide new trainers in the day to day responsibilities and conduct TTT - Conduct New Hire Training with respect to US Federal and State Laws, System, Policies and Procedure collections - Conduct New Hire Training with respect Voice and Accent and Call Handling skills - Conduct Reinforcement Training for Operations and other support staff departments - Conduct process update roll out for Operations and other support staff departments - Content Development with respect to creating policies and procedures job aid and training materials for the process - Review, maintain and upgrade new hire training materials and process policies and procedures job aids - Floor intervention for performance improvement - Work with Operations & Quality team to identify TNA and working on refresher plans - Plan training batch schedules - To deliver training sessions in adherence with training manuals and schedules - Provide weekly training reports to the management as well as Business Units - Assist OJT and track and review their OJT p

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    3 weeks ago

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    3 weeks ago

    Mumbai, India Jewelry Company Full time

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    3 weeks ago

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