Service Service Captain

**Are** **you** **our** **new** **Service** **Manager?**
Do you like having a blast working with great people? Do you want to feel excited on your
way to work and cant wait to work with a team that delivers culinary happiness to
customers? Do you accept nothing less than the best from yourself and everyone around you? Do you double up your own efforts without regrets when others fall short at crunch time? Do you remain cool and composed when others start to panic or get emotional? Do you take high pride in your work, yet are always ready to accept criticism and directions?
If YES is your answer to all these questions, then this is the right job, at the right place, and at the right time for you
**What** **about** **the** **Role** **and** **your** **Responsibilities?**
- You provide LEADERSHIP to the Service Team by leading from the front and being a

role model for everybody in all situations, i.e. you outwork everybody else”, and you
“model the way in terms of interpersonal communication and behavior”, and you
encourage every team member to always “want to become better and better in all we do”.
- When required you provide TRAINING to your team colleagues using a team-oriented

the approach in order to achieve maximum efficiency, as well as providing an extraordinary
a culinary experience for all our guests.
- You take responsibility for LOGISTICS, no matter if that if the acquisition, maintenance or

repair of the dining room and bar equipment, or if that is purchasing of beverages and other supplies, or any other jobs to keep the wheels of operations running smoothly and efficiently.
- As a skilled communicator you also manage ADMINISTRATION matters as required, no
- You understand the importance of COOPERATION between people and functions, i.e. you know that all departments of a company are of equal importance, and you actively

support cross-departmental team building without prejudices about roles, ranks, and
functions. You understand that respect is earned by performance, not by rank or
seniority. And, last but not least, you understand the importance of non-discrimination based on race, community, gender, age, beliefs, language, etc.
- While you have a wide range of authority and responsibilities, you do take your

COMMITMENT seriously to follow management directions and accept guidance and
criticism with a constructive and positive spirit, and at the same time provide proactively
constructive feedback based on your own experience.
- Your SERVICE MANAGEMENT responsibility focuses on improving Client Experience at

every step and level, by yourself and all other team members, from the moment the
restaurant opens in the morning until the restaurant closes at night. However, you also
place great importance on managing efficiency and cost-effectiveness. You also ensure
food quality consistency is always maintained and improved, and you do so by
continuously sharing your own and your guests’ feedback with all the chefs and senior
management.
**What** **are** **the** **Profile** **Requirements?**
- Capability to work as an “entrepreneur” within a company, i.e. independently without

supervision, as if the restaurant was your own.
- Strong understanding of Leadership and Team Work principles, in line with the

anticipated role and responsibilities.
- Multiple years of experience in a fine dining restaurant, preferably in a luxury hotel, or a

star-rated / award-winning stand-alone restaurant. International working experience
would be a plus.
- Strong written and oral communication skills.

**What’s** **in** **for** **me?**
- Attractive compensation and a high potential for long-term financial growth.
- International, modern, and progressive Corporate Culture based on Meritocracy.
- Opportunity to make “a big move” based on personal skills and ambitions.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹25,000.00 per month

**Benefits**:

- Food provided
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Flexible shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Gurugram, Gurgaon - 122003, Haryana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 5 years (preferred)