Global Reconciliations

Oversight and completion of the accurate validation of settlements on selected Nostro accounts, Vostro and Intersystem Control accounts, and selected non deliverable settlement accounts. The timely and effective investigation of breaks and exceptions, to support risk mitigation of the bank’s exposure to exchange rate and interest rate risk on these items. Business representative for project resource and delivery of associated tasks. Coordination of system BAU activities and maintenance where required and represent the business interests with external vendors and their representatives. These requests are allocated on a daily basis and processed by team members ensuring that customer expectation and Service Level Agreements are met whilst providing high quality service and follow up as required. The Customer Service Officer will also be asked to perform direct work as required.

This Customer Service Specialist reports to the Team Manager for teams under Payments Service Utility.

The Customer Service Specialist maintains and builds productive relationships with their Service Manager, team and broader teams within the PSU. You will also engage other Business Units within the wider Group:

- Group Operations
- Business & Private Banking
- IB&M
- Retail Bank
- Products
- Risk & Compliance
- External customers
- Brokers & other aggregators

Other ES PSU/Group Operations team members

**Responsibilities**:
Key Task Types
- Execute the validation of the selected accounts using the Intellimatch and TRACS system.
- Using the available systems including SWIFT, Midas and PMS, Murex, Wallstreet, LoanIQ investigate exception items. Initiate cases within Intellimatch/TRACS to manage the exceptions.
- Ensure all exceptions are followed up or resolved in a timely manner with adequate audit trails.
- Timely and effective communication with internal and external clients (including overseas and domestic banks) to arrange clearance and/or settlement of exceptions. Report processing/operational risk issues to management.
- Identify, communicate and escalate identified issues to minimise the risk exposure to the bank
- Execute testing of systems and changes to processes and workflows when required.
- Comply with Bank policies, protocols, risk controls and frameworks.
- Develop knowledge of foreign exchange processes and procedures by interactions within the larger team.
- Provide superior client service aligned with the client’s needs and business objectives by continually reviewing work processes to reduce costs, error and minimise manual processes.
- Pro-actively Identifies, Recommends & Drives Process Improvements within the area that produce business efficiencies.
- Provides constructive ideas and resources to any project work. Delivers all agreed project action items.
- During periods of resource constraints provides support and cover for other roles and positions within the team.
- Continuous maintenance of procedures, including the testing & implementation of new processes/procedures/rule updates.
- In relation to your role, identify and escalate the risks which could prevent you from achieving the objectives of your role.
- You require the motivation to work by yourself without being monitored and to be able to come up with timely answers or solutions on outstanding issues, and deliver within the allocated cut-off times for the bank.
- Escalation of any risks, audit and compliance issues to management in a timely manner.

PLEASE NOTE: Due to the nature of Global Reconciliations roles, including reporting and funding requirements, non-standard start times will be required for this role (e.g. start times as early as 0730hrs AET, either on a regular or rostered basis).

Your skills & experience
- Risk Mindset -All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks.

Essential:

- Prior experience in a fast paced processing environment preferred (1 to 3 years)
- 2-5 years experienceyears’ experience within an account validation and/or investigations area.
- Sound knowledge of CBA systems including Intellimatch, Murex, Midas, PMS, SAA and SWIFT, LoanIQ and Wallstreet.
- Sound knowledge of various Market products & an understanding of the inherent risks involved
- Experience with handling Back Valuations & Use of Fund Queries.
- Strong accuracy and attention to detail.
- Ability to work with Internal & External Stakeholders to achieve business outcomes.
- Professional attitude to achieve desired results.
- Excellent internal customer service skills.
- Superior communication skills
- Energetic and thrives on working in a fast paced, tight deadline environment.
- Highly motivated & positive attitude
- Demonstrates initiative and possesses good problem solving ability
- Good planning and organising skills with the ability to work to deadlines
- Work well in a team environment with mínimal supervision
- Deep knowledge and understanding of the Bank’s p