Global Reconciliation Group

**Job Title
- **GRG- Nostro Depot Reconciliation - Associate**

**Location
- **Bangalore**

**Role Description**

The Operations Officer is responsible for the supervision of a GBS transaction processing team and plays an important role in facilitating communication between functional teams to share knowledge and good practice, and to foster a focus on process and performance efficiency. In some circumstances, the Operations Officer may also be responsible for building and managing relationships with the front office and other internal and external parties at an appropriate level, in particular around the more time critical, complex or regulated tasks.

**What we’ll offer you**

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy.
- Best in class leave policy.
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above

**Your key responsibilities**:

- Responsible for ensuring timely, complete and accurate processing of transactions (including performing all relevant controls) within own area of responsibility.
- Applies GBS and Business strategies and objectives across product and business lines within all internal and external policies/guidelines and requirements of the regulators and to agreed SLAs, KRIs and/or KPIs.
- Where appropriate, builds and maintains relationships with front office clients to provide a point of contact within the GBS functional team for time critical, complex or regulated tasks in particular.
- Informs product / function development to ensure a superior offering in the face of changing client needs and market trends.
- Ensures the escalation of operational, regulatory and other risks to line manager and functional leads as appropriate; contributes to the development and implementation of mitigation or control solutions.
- Undertakes periodic reviews of the efficiency and effectiveness of operational processes within own area of responsibility to identify opportunities to eliminate waste and improve efficiency and performance.
- Provides direction, support and guidance to direct reports and functional teams within own area of responsibility to create and foster an environment of continuous improvement.
- Responsible for completion of day-to-day activity as per procedures set for various reconciliation processes.

**Your skills and experience**:

- Relevant experience in one or more specific technical areas, reconciliations experience will be an added advantage.
- Product and system knowledge in the product line.
- Basic analytical skills, flexible regarding production problem solving.
- Excellent communication skills, fluent in English and local language (written/verbal) as appropriate.
- Ability to work in virtual teams and in a matrix organization.
- Excellent team worker, able to work in virtual global teams and a matrix organization.
- Ability to work in fast paced environment, keep pace with technical innovation and maintain a broad understanding of the GBS offering.
- Open minded, able to share information, transfer knowledge and expertise to team members.

**How we’ll support you**
- Training and development to help you excel in your career.
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression.
- A range of flexible benefits that you can tailor to suit your needs.

**About us and our teams**

Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.