Customer Service Representative

3 days ago

Noida Uttar Pradesh, India Enterslice Pvt Ltd. Full time

Job Title: Customer Support Officer

Department: Recovery of Service Department

Location: Noida

Reports To: Service Head

Job Summary:
Key Responsibilities:
Customer Interaction & Support:
Address customer complaints and provide appropriate solutions and alternatives.

Maintain a high level of customer satisfaction by ensuring quick resolution of issues.

Service Coordination:
Coordinate with Service team to resolve customer issues.

Schedule and follow up on service requests.

Ensure service commitments are met as per company policies.

Documentation & Reporting:
Maintain customer records, complaints, and service reports.

Document interactions and resolutions in the CRM system.

Generate and submit daily/weekly/monthly reports to management.

Product & Service Knowledge:
Stay updated with company services and policies.

Provide guidance and information to customers regarding service features.

Assist customers with troubleshooting basic service-related issues.

Quality Assurance & Customer Satisfaction:
Gather customer feedback and work on service improvement initiatives.

Identify common service-related issues and suggest improvements.

Ensure compliance with company policies and industry regulations.

Skills & Qualifications:
Bachelor’s degree in Business Administration, Commerce, or a related field.

1-3 years of experience in customer service or support roles.

Excellent communication and interpersonal skills.

Strong problem-solving abilities and ability to handle pressure.

Proficiency in CRM software and MS Office (Excel, Word, Outlook).

Ability to work in a team-oriented environment.

Preferred Qualifications:
Experience in [banking, telecom, IT, retail, etc.].

Familiarity with service ticketing systems.

Multilingual proficiency is an added advantage.

Work Conditions:
Full-time position with office-based.

Interaction with customers, service teams, development team and management regularly.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Application Question(s):

- Are you comfortable with Noida sector 60 location?

**Language**:

- English (required)

**Location**:

- Noida, Uttar Pradesh (required)

Work Location: In person

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