Insurance Operations-associate

2 days ago

Hyderabad, India Massachusetts Mutual Life Insurance Company Full time

Hyderabad, IN

JID_136931_18226

**About MassMutual**

Massachusetts Mutual Life Insurance Company (MassMutual) is a leading mutual life insurance company that is run for the benefit of its members and participating policy owners. MassMutual offers a wide range of financial products and services, including life insurance, disability income insurance, long-term care insurance, annuities, retirement plans and other employee benefits. MassMutual is headquartered in Springfield.

**Roles and Responsibilities**:
Executes transactions as per prescribed guidelines and timelines and follows all predefined procedures with the objective to meet SLA target and to ensure that the performance parameters are met and exceeded within the guidelines, policies and norms of company

Resolves individual cases that need re-work In Order to ensure high C-Sat scores from the end user

Comes up with new ideas to improve in own work area. Identifies personal learning goals, leverages formal as well as informal learning mechanisms and prioritizes learning.

Sets challenging goals for own self, demonstrates a sense of urgency to deliver on these goals in a timely and efficient manner. Has attention for details and focuses on delivering first time right out puts in a timely manner

Conducts training for the team in order to ensure right skilling.

Supports the AM by training people on process/domain as part of the growth plan to ensure high E-Sat

Handles/helps resolve escalations at the process level to ensure high customer satisfaction.

Participate in the ideation process and produces the documentation and trains the team on the reengineered process to meet client and internal commitments on a continuous basis.

**Requirements Qualifications**:
Bachelor’s degree (Non - Technical)

3-5 years of experience in Operations

Rich experience in US Insurance platform Usage

Hands-on experience in US Insurance Domain, preferably Life insurance, annuities, and Retirement

Critical thinking, Logical approach, Flexible, Quick Learner

Open to Night Shifts

**Preferred Skillsets**:
Training Experience

Good English written & listening skills.
LI-RP1

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