Digital Operations- Associate

1 week ago


Hyderabad, India Massachusetts Mutual Life Insurance Company Full time

Hyderabad, IN

Operations
JID_136795_18226

**Who We Are - MassMutual India**

MassMutual India - in partnership with MassMutual in the United States - will help shape a culture of innovation and to create digital products and technology solutions that help people secure their future and protect the ones they love.

For 170 years, MassMutual has put its customers at the heart of what it does by providing holistic financial solutions, guidance, and education on their terms. Its long-term strategy helps ensure that policyowners and their loved ones can rely on them to be there when they need them most.

**Job Description Summary**

**Why we need you.**

**Daily and monthly responsibilities -** What your days and weeks will include.
- Audit policy documentation of new business submissions for accuracy and completeness.
- Assign work items in queue matching to the appropriate work basket
- Process client data into back-office systems with a high level of accuracy.
- Send standard letters based on certain state guidelines
- Research and resolve operational issues as needed.
- Identify and resolve problems using Root Cause Problem Solving tools.
- Work effectively to meet/exceed productivity and quality standards.

**Required skills and qualifications** - The qualifications that are needed for this role:

- Strong organization and analytical skills
- Excellent data entry skills
- 3-5 years financial services industry knowledge or experience in similar process support
- Ability to work in a fast-paced environment and adhere to strict deadlines
- Ability to work overtime and/or work a flexible shift arrangement as business needs arise.

**Preferred qualifications **- Additional skills/requirements that make you a great fit
- Financial services industry knowledge
- College degree preferred or equivalent business experience
- Knowledge and understanding of Life Insurance Work timings: - This role requires flexibility to work in shifts (regular, afternoon shift, and night shift in India) as per business requirements on a rotational basis. Team members may require working in India night shifts initially for a few weeks for trainings.

LI-RP1


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