Operations Associate

3 weeks ago


Hyderabad, India ServCrust Full time

Position: Operations AssociateWe are looking for a proactive and enthusiastic Operations Associate to join our fast-growing startup. In this role, you will be at the heart of our platform’s operations, ensuring smooth onboarding, support, and training for both suppliers and consumers. Key Responsibilities:Act as the primary point of contact for partners (users/sellers/buyers), managing onboarding, product listing, order fulfilment, and payment coordination.Provide timely support via phone, email, and chat, resolving inquiries, technical issues, and operational concerns efficiently.Conduct in-person and virtual training sessions to educate partners on app installation, registration, and key functionalities, driving adoption and usage.Monitor partners performance for compliance with platform policies, offering feedback to enhance efficiency and satisfaction.Collaborate with operations, technical, and support teams to streamline workflows, address escalations, and improve partners’ experience.Maintain records and gather feedback on partners engagement and training to support continuous process improvement and partners retention.Requirements:Bachelor’s degree in business, Communication, or a related field with 1–3 years of experience in Operations, Training, Customer Support, or Partners Management.Strong verbal and written communication skills in English, Hindi, and Telugu; Kannada or Marathi is a plus.Basic understanding of mobile apps, digital platforms, e-commerce tools, and CRM or partners support & fulfilment systems.Ability to explain technical concepts clearly to users or customers.Customer-focused, with strong interpersonal, problem-solving, and multitasking skills.Self-motivated, adaptable, proactive, and willing to travel for partner training, onboarding, or field support.What We Offer:Competitive salary and benefits package.Opportunities for growth and professional development.Dynamic and innovative startup culture.Join us to help shape exceptional partnerships in the e-commerce space



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