Edi Operations Supervisor

2 weeks ago

Bengaluru Karnataka, India Rippling Full time

**About Rippling**:
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

**About the role**:
Benefits is one of Rippling's largest and most important product categories, and the Benefits Operations team is critical to getting companies enrolled in the right benefits. The team manages tens of thousands of enrollments every year.

Rippling is looking for an Operations Supervisor to oversee our in-house EDI operations team responsible for the implementation and maintenance of 834 and proprietary files. This role will play a pivotal part in ensuring efficient operations and delivery of outstanding customer experiences through timely file implementation and issue resolution.

This role will require significant engagement across insurance carriers, the EDI Operations team, customers, and internal cross-functional partners, and will have a major impact on the success of Rippling's Benefits platform.

**What you will do**
- Oversee a team of EDI analysts, provide guidance and support to ensure smooth handling of EDI feeds for our growing client base throughout the end-to-end EDI implementation process as well as post production support.
- Track adherence to team SLAs, response times, and quality benchmarks, addressing any gaps or issues proactively.
- Act as the primary point of contact with insurance carriers, customers, and brokers to resolve escalations and complex issues related to EDI transactions.
- Provide consistent and quality coaching and constructive feedback to team members.
- Contribute to new process design, improvement of existing processes, and creation of new standard operating procedures.

**What you will need**:

- 5+ years of experience in EDI file transmissions (834 files and proprietary files) and enrollment/member eligibility management, with at least 2 years in a supervisory or leadership role.
- Proven ability to mentor and develop a team, with a focus on coaching, feedback, and performance management.
- Strong communication skills (written and verbal) and a deep commitment to delivering exceptional customer experiences.
- Strong project management and organizational skills: good attention to detail with excellent work product, time management, and execution.
- Strong research and process improvement skills.

**Note**:

- This job requires you to work from 12:00 PM to 9:30PM IST
- This is a hybrid role and will require you to work out our Bangalore office three days a week.

**Additional Information**:
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

li-hybrid

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