Inbound Calling Executive

1 week ago

Pune Maharashtra, India Lexlegis AI Full time

**Inbound Calling Executive**:
The Inbound Calling Executive is responsible for handling incoming customer inquiries, providing information about products or services, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, problem-solving abilities, and a customer-centric approach to effectively address concerns and improve customer satisfaction**.**

**Key Responsibilities**:

- ** 1. Customer Query Handling & Support**- Answer incoming calls and respond to customer inquiries professionally.
- Provide detailed information about products, services, pricing, and policies.
- Assist customers with order placements, billing inquiries, and service requests.
- **2. Issue Resolution & Customer Satisfaction**- Identify customer problems and provide appropriate solutions.
- Escalate complex issues to the relevant departments and ensure timely resolution.
- Maintain a polite and professional tone to enhance the customer experience.
- **3. Data Entry & Call Documentation**- Accurately record customer interactions, issues, and resolutions in the CRM system.
- Update customer details and preferences for future reference.
- Generate reports on call volumes, resolutions, and customer feedback**.**
- **4. Compliance & Quality Standards**- Follow company guidelines, scripts, and best practices for customer interactions.
- Ensure compliance with company policies and data protection regulations.
- Maintain high-quality service standards to improve customer satisfaction scores.
- ** Qualifications**:

- ** Bachelor's degree** in any field (preferred).

**Experience**
- ** 1-3 years** of experience in inbound calling, customer service, or a similar role.

**Skills Required**:

- Excellent verbal communication and active listening skills.
- Strong problem-solving and conflict-resolution abilities.
- Customer-focused mindset with a positive and empathetic approach.
- Ability to handle high call volumes efficiently.
- Proficiency in CRM software and Microsoft Office Suite.
- Multitasking ability and attention to detail.

  • Call Center Executive

    5 days ago

    Pune, Maharashtra, India Oyster Technology Full time

    Graduate with Call Center experience of Inbound and Outbound calls handling. - Any Graduate - Should have good English communication & knowledge of Excel - Language - English/Marathi/Hindi - At least 6 month experience of calling - Helping nature - Two Positions - Manage inbound and outbound calls in a specified timely manner. - Identify patients need,...

  • Senior Process Executive International Voice

    2 weeks ago

    Bengaluru, Pune, India Subramaniam Hemamalini (Proprietor Of Live Connections) Full time

    Job Description Job Title: Senior Process Executive International Voice (Inbound Calls) Location: Bangalore / Pune Experience: Minimum 1 Year (International Customer Support Inbound Voice) Compensation: Up to 5.5 LPA Employment Type: Full-Time (Work From Office) Shift: 247 Rotational (US Shift Timings) Role Overview We are looking for experienced...

  • Call Center Executive

    1 week ago

    Kondhwa, Pune, Maharashtra, India Lotus Hospital Full time

    Urgent hiring Call Centre Executive with 1+ years relevant experience at Pune. Job Description : Handling Inbound And Outbound calls Good Communication in English & Hindi. Freshers/ Experienced both can apply. Min qualification - 12th & Above. **Salary**: Rs.14,000 To 16,000/ Qualification: HSC And Above Notice Period : Immediate/ max 7-8...

  • Call executive

    2 weeks ago

    Pune, India Earthfit Solutions Private Limited Full time

    EARTHFIT SOLUTIONS PRIVATE LIMITED Job Title: Calling Executive Location: Pune Job Type: Full-Time About the Role:We are seeking a motivated and customer-focused Calling Executive to handle outbound and inbound calls, build strong relationships with clients/customers, and support our sales and service activities. The ideal candidate should have excellent...

  • Call executive

    1 day ago

    Pune, Maharashtra, India Earthfit Solutions Private Limited Full time ₹ 1,44,000 - ₹ 1,92,000 per year

    EARTHFIT SOLUTIONS PRIVATE LIMITEDJob Title: Calling ExecutiveLocation: PuneJob Type: Full-TimeAbout the Role:We are seeking a motivated and customer-focused Calling Executive to handle outbound and inbound calls, build strong relationships with clients/customers, and support our sales and service activities. The ideal candidate should have excellent...

  • Call Center Executive

    7 days ago

    Baner, Pune, Maharashtra, India Oyster Technology Full time

    Graduate with Call Center experience of Inbound and Outbound calls handling. - Any Graduate - Should have good English communication & knowledge of Excel - Language - Hindi/Marathi/English - At least 6 month experience of calling - Helping nature - Manage inbound and outbound calls in a specified timely manner. - Identify patients need, clarify information,...

  • Tele Calling Executive

    2 weeks ago

    Undri, Pune, Maharashtra, India Swift Hiring Full time

    **Position: - Telecalling Executive** **Experience: - 0 to 2 Yrs** **Location: - Undri,Pisoli** **Need strong English communication** **Job Description: - ** We are looking for a Telecaller Executive to join our team. The role involves handling inbound and outbound calls, providing information about products or services, and addressing customer...

  • Telecaller (Inbound & Outbound calling) || Hsc Pass

    2 weeks ago

    Pune, India Credicus Business Services Full time

    Handling Inbound And Outbound calls. -Calling the candidates and scheduling the interviews. -Freshers/Experienced both can apply. -Male/Female both can apply. -Full Time:: 12.30 PM to 9:00 PM -Salary:- 10,000 To 20,000 CTC Required Candidate profile -Qualification: Min HSC Pass Job Location:- 2nd Floor, Brahma Rooftop Hotel Building, Opp to...

  • Telecaller (Inbound & Outbound calling) || Hsc Pass

    3 days ago

    Pune, Maharashtra, India Credicus Business Services Full time ₹ 10,000 - ₹ 20,000 per year

    Handling Inbound And Outbound calls. -Calling the candidates and scheduling the interviews. -Freshers/Experienced both can apply. -Male/Female both can apply. -Full Time:: 12.30 PM to 9:00 PM -Salary:- 10,000 To 20,000 CTC Required Candidate profile-Qualification: Min HSC Pass Job Location:- 2nd Floor, Brahma Rooftop Hotel Building, Opp to Podar...

  • Tele Calling Executive

    2 days ago

    Mumbai, Maharashtra, India Retail Scan Management Services Pvt. Ltd Full time

    **Job Summary**: This position is responsible for managing the day-to-day activities of the organization including handling Inbound & Outbound calls. **Responsibilities**: - Outbound Calls like Verification Calls - Intimation Calls - Consent Calls - Invoice Generation - Handling Inbound calls from Retailers & Sales Team - Need Hindi, Malayalam, Telugu &...