Client Servicing

22 hours ago

Erandwane Pune Maharashtra, India WDsoft Full time

**Job title**:Client Servicing

**Job Type**:
Full-time

**Work Location**:
Erandwane Pune

**Client Servicing Executive Requirements**:

- Bachelor’s degree in business administration or an industry-related field.
Proven experience working as a client servicing executive.
- Proficiency in Microsoft Excel.
- Working knowledge of Customer Relationship Management (CRM) software.
- The ability to work efficiently under pressure.
- Excellent organizational and time management skills.
- Strong analytical and problem-solving skills.
Effective communication skills.
- Exceptional customer service skills.

**Client Servicing Executive Responsibilities**:

- Cultivating solid relationships with clients through the provision of exceptional after-sales service.
- Creating a positive onboarding experience for new clients.
- Identifying ways to overcome clients’ initial dislike of company products.
- Maintaining an accurate record of all existing and potential clients.
- Responding to client inquiries in a timely and professional manner.
- Training and providing overall guidance to client service employees.
- Organizing training seminars to enable clients to fully utilize product features and benefits.
- Ensuring that the correct terms of sale are entered into the client database to prevent avoidable
billing issues.

**Client Relationship Management**:Cultivate and maintain strong, long-term relationships with clients through regular communication and engagement.

**Client Communication**:Serve as the main point of contact for clients, addressing inquiries, providing updates, and resolving issues promptly and professionally.

**Account Management**: Oversee all aspects of client accounts, including order processing,
contract management, billing, and ensuring on-time delivery of products or services.

**Needs Assessment**: Understand client needs and objectives, and collaborate with internal
teams to develop customized solutions to meet those needs effectively.

**Problem Solving**: Proactively identify and resolve any issues or challenges that arise during
the client relationship, ensuring client satisfaction and retention.

**Feedback Management**: Gather feedback from clients and use it to improve products, services, and client servicing processes.

**Collaboration**: Work closely with internal teams such as sales, marketing, and customer
support to coordinate efforts and ensure a seamless client experience.

**Reporting**: Maintain accurate records of client interactions, transactions, and feedback, and
generate reports on client activity and satisfaction levels.

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