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Client Servicing Executive

2 weeks ago

Pune Maharashtra, India Hindavi Technologies Private Limited Full time

**Job Description: Client Servicing Executive (with Key Focus on Handling Systems)**

**Experience Years: 2 to 3 years**

**Responsibilities**:

- Client Relationship Management: Develop and nurture positive relationships with clients, understanding their needs, and acting as the main point of contact for all inquiries, concerns, and requests.
- Account Management: Manage a portfolio of clients, ensuring their satisfaction, retention, and growth by providing exceptional service and identifying opportunities for upselling or cross-selling.
- Systems Handling: Oversee and manage various systems and tools related to client servicing, including CRM software, databases, communication platforms, and other relevant systems to ensure efficient and effective operations.
- Data Analysis: Utilize analytical tools and reports to analyze client data, identify trends, and make data-driven recommendations to optimize client servicing processes and enhance customer satisfaction.
- Problem Resolution: Proactively address and resolve client issues and concerns, ensuring prompt and satisfactory solutions while maintaining strong relationships and client loyalty.
- Communication and Collaboration: Liaise with internal teams, such as sales, marketing, and product development, to ensure seamless communication, coordination, and delivery of client requests and expectations.
- Documentation and Reporting: Maintain accurate and up-to-date client records, contracts, and reports, documenting all client interactions and ensuring compliance with company policies and procedures.
- Continuous Improvement: Stay updated with industry trends, client preferences, and emerging technologies to propose and implement innovative solutions and improvements to enhance the client servicing process.

**Qualifications**:

- Bachelor's degree in business administration, marketing, or a related field.
- Proven experience in client servicing, account management, or a similar customer-facing role.
- Strong technical skills with a key focus on handling systems, including proficiency in CRM software and other relevant tools.
- Excellent communication and interpersonal skills, with the ability to build rapport, negotiate, and influence stakeholders at various levels.
- Analytical mindset with the ability to interpret data and make data-driven recommendations.
- Exceptional organizational and time management abilities, with the capacity to handle multiple tasks and prioritize effectively.
- Problem-solving skills and a proactive approach to addressing client issues.
- Attention to detail and accuracy in maintaining client records and documentation.
- Team player with a collaborative mindset and the ability to work cross-functionally.

**Languages**:

- English
- Hindi

**Job Types**: Full-time, Permanent

Pay: ₹400,000.00 - ₹500,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Fixed shift
- Monday to Friday
- Morning shift

Work Location: In person