Client Servicing Executive

2 days ago

Pune Maharashtra, India MagicWorks IT Solutions Full time

A Client Relationship Manager (CRM) plays a crucial role in a digital marketing agency by ensuring effective communication, understanding client needs, and managing client relationships. Here are some key responsibilities for a Client Relationship Manager in a digital marketing agency:
**Position : Client Servicing Executive**
**Experience**: 1 Year to 4 Years
**Qualification**: Any Bachelor’s Degree

**Salary**: Upto 5LPA
**Job Location**: Pune

**Job **Responsibilities**:
**Client Onboarding**:

- Facilitate a smooth onboarding process for new clients.
- Gather information about the client’s business, goals, and expectations.
- Coordinate with different teams within the agency to ensure a clear understanding of client requirements.

**Client Communication**:

- Act as the main point of contact between the agency and the client.
- Regularly update clients on the progress of ongoing projects and campaigns.
- Respond promptly to client inquiries and address concerns.

**Account Management**:

- Develop a deep understanding of each client’s industry, business model, and marketing objectives.
- Work closely with the account management and project teams to ensure the delivery of high-quality services that meet client expectations.

**Client Education**:

- Educate clients on the latest digital marketing trends, strategies, and technologies.
- Provide insights and recommendations to help clients make informed decisions about their digital marketing strategies.

**Project Coordination**:

- Collaborate with internal teams such as marketing, design, content, and development to ensure timely and successful project delivery.
- Monitor project timelines and budgets to ensure they align with client expectations.

**Feedback Collection**:

- Regularly gather feedback from clients to assess satisfaction levels.
- Use feedback to identify areas for improvement and implement necessary changes.

**Upselling and Cross-Selling**:

- Identify opportunities for upselling additional services or cross-selling complementary services to existing clients.
- Work with the sales team to explore expansion possibilities with current clients.

**Client Retention**:

- Develop strategies to enhance client retention rates.
- Address any issues or concerns promptly to prevent client dissatisfaction.

**Reporting and Analysis**:

- Provide clients with regular reports on key performance indicators (KPIs) and the impact of digital marketing efforts.
- Analyze data to derive insights and recommendations for improving campaign performance.

**Stay Updated on Industry Trends**:

- Stay informed about the latest trends, tools, and technologies in digital marketing.
- Share relevant industry updates and insights with clients.

**Contract Renewals**:

- Work with the sales team to renew client contracts and negotiate terms.
- Ensure a seamless transition during contract renewals.

**Crisis Management**:

- Address any issues or conflicts that may arise during the course of the client-agency relationship.
- Implement effective crisis management strategies to retain client trust.

Effective client relationship management is essential for the success and growth of a digital marketing agency. The CRM should be a proactive and strategic partner for clients, helping them achieve their business objectives through digital marketing initiatives.

  • Client Servicing Executive

    1 week ago

    Pune, Maharashtra, India Whitedot Adverts Full time

    As a Client Service Executive at Whitedot, you will be the primary point of contact for our clients. You will work closely with the Account Manager or Account Director to understand client needs, develop advertising strategies, and ensure the flawless execution of campaigns. Your exceptional communication skills, attention to detail, and commitment to client...

  • Client Servicing Executive

    3 days ago

    Pune, Maharashtra, India Whitedot Adverts Full time

    As a Client Service Executive at Whitedot, you will be the primary point of contact for our clients. You will work closely with the Account Manager or Account Director to understand client needs, develop advertising strategies, and ensure the flawless execution of campaigns. Your exceptional communication skills, attention to detail, and commitment to client...

  • Client Servicing Executive

    1 week ago

    Pune, Maharashtra, India CP HR Services Pvt.Ltd Full time

    Job Title: Client Service Executive **Roles and Responsibilities** - Build and maintain strong relationships with clients and employees, providing them with timely support and guidance related to HR services. - Actively cross-sell additional HR services to existing clients, identifying opportunities for upselling based on client needs, and contributing to...

  • Client Servicing Executive

    1 week ago

    Pune, Maharashtra, India Classic Publicity pvt ltd Full time

    Looking for Client Servicing Executive with experience in Client Servicing in Ad agency/ Digital Marketing company 2- 4 years experience **Skills**:Graduate Good Communication Skill Good In Excel & Word Confident Learning Attitude is must. **Job Types**: Full-time, Internship Contract length: 3 months **Salary**: ₹20,000.00 - ₹25,000.00 per...

  • Client Servicing Executive

    3 days ago

    Baner, Pune, Maharashtra, India TeamEngine Full time

    Job Title: Client Servicing Executive Role Overview: As a Client Servicing Executive, you will be the primary point of contact between our agency and our clients. You will be responsible for building and maintaining strong relationships with clients, understanding their needs and objectives, and ensuring the negotiation skills, a strong understanding of...

  • Client Servicing Executive

    1 week ago

    Pune, India Mgddestine Full time

    We are looking to employ an experienced client servicing executive to handle all client inquiries, concerns, and complaints in a professional manner. The client servicing executive’s responsibilities include collaborating with the relevant departments to better address client needs, providing regular updates to higher management, and up selling company...

  • Client Servicing Executive

    6 days ago

    Pune, India Numoo HR Full time

    Job Title: Client Service Executive Company: Bangage LLP Location: Pune Experience: 2 – 4 Years Salary: Up to ₹35,000 per month Industry: Marketing Services | International IT Conferences | Event Management | Corporate Routing About Bangage LLP Bangage LLP is a fast-growing organization specializing in marketing services, international IT conferences,...

  • Client Servicing Executive

    4 days ago

    Pune, India Numoo HR Full time

    Job Title: Client Service Executive Company: Bangage LLP Location: Pune Experience: 2 – 4 Years Salary: Up to ₹35,000 per month Industry: Marketing Services | International IT Conferences | Event Management | Corporate Routing About Bangage LLP Bangage LLP is a fast-growing organization specializing in marketing services , international IT conferences ,...

  • Client servicing executive

    5 days ago

    Pune, India Numoo HR Full time

    Job Title: Client Service ExecutiveCompany: Bangage LLPLocation: PuneExperience: 2 – 4 YearsSalary: Up to ₹35,000 per monthIndustry: Marketing Services | International IT Conferences | Event Management | Corporate RoutingAbout Bangage LLPBangage LLP is a fast-growing organization specializing in marketing services, international IT conferences, corporate...

  • Client servicing executive

    3 days ago

    Pune, India Numoo HR Full time

    Job Title: Client Service ExecutiveCompany: Bangage LLPLocation: PuneExperience: 2 – 4 YearsSalary: Up to ₹35,000 per monthIndustry: Marketing Services | International IT Conferences | Event Management | Corporate RoutingAbout Bangage LLPBangage LLP is a fast-growing organization specializing in marketing services, international IT conferences, corporate...