Product Support Executive

6 days ago

Delhi, India Digi Travel Solutions Private Limited, Full time

**Position Title**:
Product Support Specialist (Customer Support Executive from Travel Background)

Department: Support

Location-Delhi, Saket

Experience - 2Y - 4Y ( Prior Exp
- Travel Industry)

Working Days
- Monday - Saturday

**Position Summary**:
The Product Support Specialist provides the second level of support for customers and field representatives. The Specialist will

assume ownership of support cases assigned by a Product Support Representative and will follow through until the case has

will be expected to use available material resources and/or consult with product experts to advance the resolution of the issue

in a timely manner. Advanced product knowledge and good problem solving skills are required for this position. The support

engage in activities such as classroom training or on-site support, or to participate in company events such as product

launches, at the request of the Product Support Manager.

**Key Metrics of the Position**:

- Location: New Delhi [Saket]
- 6 Days working
- Multi tasking

**Primary Duties and Responsibilities**:

- Take appropriate steps to bring any open support cases to resolution in a timely manner.
- Perform additional functions as requested by management and outlined in the “Roles and Responsibilities”

documents.

**Experience and Education Requirements**:

- Bachelor’s degree (or higher) in any discipline.
- Able to work both independently and within a team.
- Experience in handling high volume customers queries.

cv
- This job description contains the general details considered necessary to outline the principal functions of the job and shall not be_
- reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at anytime, at its sole discretion._

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹20,000.00 - ₹30,000.00 per month

Shift:

- Day shift

Ability to commute/relocate:

- Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer support: 2 years (preferred)

Shift availability:

- Day Shift (preferred)

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