Head of Product Implementation

This is not a Product Manager hiring.
We are looking for an
Head of Product Implementation
to perform a lead role in managing the implementation projects & teams of our enterprise software products. The role will be part of professional services set-up in an Insurtech product organisation. You will take ownership for building implementation teams and delivering implementations of our advanced technology products in the global insurance and reinsurance customers. This is a mix of leadership and hands-on role in fast paced and agile environment.
Setting up and Leading Product Implementations:
Create implementation framework for managing delivery of implementation projects
Lead client implementation, service delivery providing management and oversight of implementation projects and staffing including project assignments, capacity planning, project profitability and delivery governance
Maintains complete control on product implementation schedule, budget and risk/ issues
Identify project risks early and assist by providing prudent and timely recommendations for risk avoidance
Creates and executes project work plans and revises as appropriate to meet changing needs and requirements
Communicates effectively with clients to identify needs and evaluate alternative business solutions
Continually seeks opportunities to increase customer satisfaction and deepen client relationships
Oversee and execute process improvements and the development of policies, procedures, methods, and tools in support of delivery
Actively drive SI partnership and competency development of the product implementation
Work with the finance and PMO to support customer invoicing and change management
Leadership & Strategic Involvement:
Create an implementation team structure and delivery process
Be responsible for the overall leadership of the implementation team globally
Establish strategic plans along with other business leaders and maintain strong relationships with core product delivery, the sales team, account managers and strategic partners in the support of our product initiatives and vision
Comfortable and thrive on pitching to enterprise C-level executives
Presales:
Provide support pre-sales team across the globe
Support pre-sales processes and working with sales and account management professionals to win new business
Participate in bidding process to support with RFP, RFI, POC & Demos
What would you bring?
20+ years’ experience in implementing technology products, preferably within Insurance industry
Technology focussed background with application, data, cloud, security etc.
Clear understanding of requirements engineering and product implementation lifecycle processes
Proven experience of working with Enterprise software implementation and SAAS products
Strong operational, project management and process skills
Solid communication/presentation and negotiation skills
Detailed Understanding of P&C Insurance Industry
A strong work ethic, exhibiting leadership by example
Ability to adapt to a frequently changing and growing environment, which may result in changed priorities or refined job duties
Lead by example and willing to take on tasks across the implementation lifecycle
Excellent leadership and team management skills including the proven ability to recruit, mentor, and motivate
Ability to travel (situation and travel rules permitting) to meet customers and partners
How would you outshine in your current role? (Desirable Skills)
BS or MS degree in a related field or equivalent experience is preferred
Experience in both start-up and corporate environments
Understanding of Cloud based deployment

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