Employee Experience Ambassador

JLL supports the Whole You, personally and professionally.
Workplace Experience Ambassador
Account Management - Work Dynamics
**Job Overview**:
**Key Responsibilities**:
Develop and implement a comprehensive employee experience strategy that addresses all aspects of the workplace, from physical environment to digital tools and support services. Create and manage an efficient system for reporting, tracking, and resolving workplace issues, ensuring prompt and effective solutions for employees. Establish and maintain clear communication channels for employees to provide feedback, report issues, and suggest improvements. Analyze patterns in workplace issues and employee feedback to proactively identify and address potential problems before they escalate. Collaborate with HR to develop retention strategies that leverage workplace experience as a key factor in employee satisfaction and loyalty. Design and implement programs and initiatives that make the workplace more appealing and encourage employees to come to work, such as wellness programs, social events, and learning opportunities. Create a welcoming and inclusive environment that caters to diverse employee needs and preferences. Regularly assess and improve the onboarding experience for new employees, ensuring they feel welcomed and supported from day one. Develop and implement recognition programs that celebrate employee contributions and milestones within the workplace. Develop and implement workplace experience strategies that align with company culture and business objectives. Oversee the day-to-day operations of facility management, ensuring a seamless and positive experience for employees and visitors. Collaborate with HR, IT, and other departments to create a holistic approach to workplace experience. Manage vendor relationships and contracts related to facility services, including cleaning, maintenance, and catering. Lead initiatives to improve workspace utilization, flexibility, and efficiency. Implement and manage cutting-edge workplace technologies to enhance user experience and operational efficiency. Develop and monitor key performance indicators (KPIs) to measure the effectiveness of workplace experience initiatives. Conduct regular surveys and gather feedback to understand employee needs and preferences. Manage workplace change initiatives, including office relocations, renovations, and new workspace designs. Ensure compliance with health and safety regulations and implement best practices for a safe work environment. Oversee sustainability initiatives within the workplace, promoting eco-friendly practices and energy efficiency. Manage budgets related to workplace experience and facility management projects. Stay informed about industry trends and innovations in workplace design and employee experience.

**Qualifications**:
**Key Competencies**:
Strategic thinking and problem-solving skills Strong communication and presentation abilities Adaptability and flexibility in a fast-paced environment Customer service orientation Innovation and creativity in workplace solutions Data analysis and interpretation skills Change management expertise Empathy and emotional intelligence Proactive problem-solving and conflict resolution skills Ability to create and nurture a positive workplace culture Experience in implementing employee feedback systems and acting on insights
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.