Officer ,client Services

**RESPONSIBILITIES**

**Strategy**
- To successfully perform activities related to fixed Income and execution of client instructions and reporting to clients.
- Handling Gold Custody transactions
- To ensure to respond to all the queries received from the Client’s/ Regulators.
- Analysing and raising system change request for new client requirements.
- Working on any special process improvements / adhoc projects assigned by Line Manager.
- Efficient management of the process improvements and project implementation.

**Business**
- Provides best in service to support to address client’s queries and issues
- Ensures all the information transactions are processed as per the agreed deadline.
- Ensures all the instructions are processed well with in the market deadline.
- Ensures all the procedures laid down in the Departmental Operating Instructions and the Key Control Standards are adequately followed.

**Processes**
- Adhere to the market deadline of NDS for cash and t+n settlement of SGL trades. To adhere to the high value cash clearing and RTGS deadlines and the NDSL and CDSL deadlines for settlement of non-SGL trades.
- To adhere to the NSE / BSE deadlines for Intention & settlement of Corporate Bond trades.
- Ensure that the values of all SGL trades contracted by the client are reported to SCB Treasury within the agreed timeframes. Ensure that the CCIL margin requirement is validated and reported to SCB Treasury to account for the margin requirements for SGL trades. Ensures that proper funds approvals are in place before executing the deal. Also report all RTGS transaction details to General Banking.
- Ensure that the inter-scheme instructions received from clients are recorded and settled as per the laid down procedures. Ensure that all system updates are completed in a timely fashion to enable timely settlement of such trades.
- Ensure that client settlement advises for the respective clients are sent as per agreed client requirements. SWIFT advises sent to client carry the appropriate references and details as per the actual trade settled in the market.
- Keep the immediate Manager advised of the regular operations as well as report extraordinary occurrences so as to enable taking of appropriate action.

**People & Talent**
- Cross Training in activities of other sub - section of Fixed Income / Mutual fund.

**Risk Management**
- To process and ensure that all fixed income and mutual fund transactions contracted by the clients of the Bank are processed and settled in line with the laid down procedures in the DOI.
- Assist Line Manager in handling processing exceptions of the unit in controlled manner to ensure efficient functioning of the Unit.
- Assisting in units audit by co-ordinating requirement of internal or external auditors.
- Ensure that the sectional archival, new requirement testing and documentation, exception tracking MIS, etc is done on at good frequency intervals.

**Governance**
- To ensure that all transactions settled are within the ambit of the prescribed regulations and internal policies keeping in sight the interests of the Bank and the client.
- To ensure compliance with group code of conduct.
- To ensure all the mandatory e-Learning / Trainings are complied.

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Lead to achieve the outcomes set out in the Bank’s Conduct Principles

**Key Stakeholders**
- Internal Sections of Securities Services
- Clearing house
- Depository Participants
- Governance team
- Product & Compliance
- Regulators (RBI / SEBI)

**Other Responsibilities**
- To Perform any job or task resulting from any emergencies as well as those which may be assigned by manager.
- Extensive participation in the systems enhancement UAT of the unit.
- Work towards making process simplified to reduce the time or built better control.

**Qualifications**
- Education Graduate / Post Graduate

**Role Specific Technical Competencies**
- Capital Market

**About Standard Chartered**
- We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you