Service Associate

2 days ago

Nayandahalli Bengaluru Karnataka, India PVR INOX LTD Full time

As a Service Associate, you will be a key member of the cinema's frontline team, responsible for delivering excellent customer service and supporting daily theater operations. Your role is essential in ensuring guests have a comfortable, safe, and enjoyable movie-going experience.

Key Responsibilities:
1. Customer Service

Greet guests warmly and assist them with inquiries, tickets, or directions.

Handle customer concerns or feedback professionally and promptly.

Maintain a courteous and helpful attitude at all times.

2. Box Office Operations

Operate the ticketing system and manage ticket sales accurately.

Handle cash, card, and digital payments efficiently.

Manage ticket inventory and provide showtime information.

3. Concessions Support

Prepare and serve snacks and beverages at the concession counter.

Follow hygiene and food safety standards at all times.

Maintain cleanliness and restock supplies as needed.

4. Ushering & Auditorium Assistance

Check tickets and guide patrons to their seats.

Monitor auditorium conditions and maintain order during shows.

Clean and prepare auditoriums before and after screenings.

5. Safety & Security

Ensure a safe and secure environment for guests and staff.

Follow cinema safety procedures and assist in emergencies if needed.

Monitor entry and exit points as assigned.

6. General Housekeeping

Assist with the cleanliness of the lobby, restrooms, and other common areas.

Report maintenance issues to the supervisor.

Maintain the overall presentation of the cinema.

7. Team Collaboration

Cooperate with team members and supervisors to ensure smooth operations.

Support promotional events or cinema activities as required.

Qualifications:
High school diploma or equivalent

Prior experience in customer service, hospitality, or retail is an advantage.

Good communication and interpersonal skills.

Basic math skills for handling cash transactions.

Willingness to work flexible hours, including weekends and holidays.

Friendly, energetic, and customer-focused personality.

**Job Types**: Full-time, Permanent, Fresher

Pay: Up to ₹18,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Work Location: In person

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