Front Office Assistant
2 weeks ago
**Job Title: Front Office Assistant**
**Employment Type: Full Time**
**Location: Hebbal and Domlur, Bangalore**
**Job Overview**:
As a Front Office Assistant, you will be the face of the hotel, welcoming guests with warmth and professionalism. You’ll support daily front desk operations, assist with guest inquiries, and ensure smooth check-in and check-out experiences.
**Key Responsibilities**:
- **Guest Services**
- Greet guests and assist with check-in/check-out procedures
- Handle guest inquiries, requests, and complaints courteously
- Provide accurate information about hotel services, local attractions, and transportation
- **Reservation & Billing**
- Manage room bookings and cancellations using the hotel’s PMS
- Process payments and maintain billing accuracy
- Coordinate with housekeeping and other departments for room readiness
- **Administrative Support**
- Maintain front desk records and logs
- Answer phone calls and route them appropriately
- Monitor lobby cleanliness and presentation
- **Team Collaboration**
- Work closely with the Front Office Manager and other team members
- Support concierge and bell desk operations when needed
- Uphold hotel policies and guest service standards
**Qualifications & Experience**:
- Diploma or degree in Hospitality Management or related field preferred
- 1-2 years of experience in a front office or customer service role
- Excellent communication and interpersonal skills
- Familiarity with hotel management software (e.g., Opera, IDS, or similar)
- Positive attitude, attention to detail, and a guest-first mindset
**Contact Person: Ms. Harini (Talent Acquisition Executive)**
**Mobile Number: 6364836500**
**Job Types**: Full-time, Permanent
Pay: ₹18,000.00 - ₹22,000.00 per month
Work Location: In person
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