Customer Service Representative

4 days ago

Nagpur Maharashtra, India Hire Lab Career Solutions Full time

**Job Title**: Customer Service Associate (Healthcare - Voice Process)

**Domain**:Customer Service (US Healthcare)

**Process**: Voice Process

**Shifts**:Rotational Shifts (Any 9 hours between 8 PM - 8 AM)

**Weekly Off**: 2 Rotational Week Offs

**Salary**: ₹22,000 - ₹33,000 Gross

**Eligibility**: Any Graduate

**Experience**: Minimum 6 months experience in healthcare or international customer service

**Job Role Overview**:
As a Customer Service Associate in the healthcare domain, you will be part of an international voice process, assisting patients and healthcare providers across the globe. You will act as a liaison between healthcare organizations and their customers, ensuring queries and concerns are resolved efficiently.

This role requires strong communication skills, empathy, and the ability to work effectively under pressure in a fast-paced environment. You will be handling inbound and outbound calls, assisting with inquiries, managing appointments, and addressing billing issues or medical queries.

**Key Responsibilities**

**Customer Interaction**: Provide prompt, courteous, and accurate customer service to international clients via phone calls, addressing inquiries related to healthcare services, insurance, billing, and appointments.

**Issue Resolution**: Identify customer needs, answer their questions, and solve problems by leveraging available resources, escalating issues to higher authorities if needed.

**Healthcare Assistance**:Guide patients on healthcare protocols, explain treatment plans, and assist with appointment scheduling and follow-up.

**Process Adherence**:Follow standard operating procedures and ensure compliance with healthcare and privacy regulations (such as HIPAA) while maintaining confidentiality.

**Documentation**: Accurately document patient information, queries, and resolutions in the system while maintaining data integrity.

**Team Collaboration**:Coordinate with internal teams and healthcare professionals to provide timely support and resolve customer concerns.

**Skills and Qualifications**:
**Educational Qualification**: Graduate in any discipline.

**Experience**: A minimum of 6 months in healthcare customer service or any international customer service process.

**Communication Skills**: Exceptional verbal communication skills in English, with the ability to convey information clearly and professionally.

**Technical Skills**: Basic computer proficiency, especially in MS Office and CRM tools.

**Problem-Solving**:Ability to think critically and resolve customer issues with efficiency and empathy.

**Shift Flexibility**: Willingness to work rotational shifts (any 9-hour shift between 8 PM and 8 AM) and on rotational week offs.

**Perks and Benefits**:
Competitive salary ranging from ₹22,000 to ₹33,000 gross per month.

Exposure to an international healthcare domain, offering opportunities for professional growth.

Supportive work environment with team collaboration.

**Important Note**:
Hire Lab Career Solutions provides free job opportunities and does not charge any fees at any stage of the recruitment process.

**Job Types**: Full-time, Permanent

Pay: ₹22,000.00 - ₹33,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Night shift
- Rotational shift
- US shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 9589016930

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